CRM Coordinator

Job description

POSITION: CRM Coordinator

DEPARTMENT: Merchandise

REPORTS TO: General Manager, Operations

FLSA STATUS: Salaried, Exempt


LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands.

We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.


Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.


The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.

We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.


Winning is an everyday thing at Legends Global.

We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you.

Join us!


THE ROLE


As a CRM Coordinator, you will oversee the creation, execution, and optimization of email marketing campaigns for multiple clients, ensuring they align with brand objectives and drive customer engagement.

You will collaborate with internal teams to develop strategies, analyze performance data, and enhance segmentation and targeting efforts.

This role is perfect for a detail-oriented marketer who enjoys both the creative and analytical aspects of email marketing in a fast-paced, dynamic environment.


ESSENTIAL DUTES AND RESPONSIBILITIES

+ Brief, write, and manage email campaigns while maintaining a marketing calendar across multiple clients

+ Build, test, and deploy email campaigns and automations to enhance customer engagement and experience

+ Maintain and enhance customer segmentation and target strategies for various brands

+ Collaborate with internal teams to align email marketing strategies with broader brand marketing initiatives

+ Monitor and analyze email performance metrics weekly to provide insights and recommendations for future strategy

+ Participate in client meetings and presentations, providing insights and recommendations based on email performance data

+ Stay informed on industry best practices, emerging trends, and new technologies in CRM and email marketing


SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE

+ 1 year of experience in CRM, email marketing, or digital marketing, preferably in e-commerce or sports-related industries (ideal but not required)

+ Experience with Klaviyo, Braze, Iterable (or a similar ESP) is strongly preferred

+ Familiarity with GA4 and email performance reporting tools

+ Strong analytical skills with the ability to interpret data and provide insights

+ High attention to detail and ability to manage multiple projects simultaneously

+ Excellent communication and collaboration skills

+ Ability to work in a fast-paced, deadline-driven environment

+ Passion for sports and/or e-commerce marketing is a plus


COMPENSATION

Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.


WORKING CONDITIONS

Location: Remote USA


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


NOTE:

The essential responsibilities of this position are described under the above headings.

They may be subject to change at any time due to reasonable accommodation or other reasons.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Required Skill Profession

Other General