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Urgent! CRM Delivery Analyst Job Opening In Lafayette – Now Hiring First Horizon Bank
**Description**
**Location:** On site in Memphis, TN, Charlotte, NC, Raleigh, NC, Nashville, TN, Lafayette, LA, Birmingham, AL, New Orleans, LA, or Miami, FL.
**Summary of Position**
The CRM Delivery Analyst is a member of the Marketing and CX organization, reporting to the VP, Director of CRM Enablement.
Work alongside the Lead Product Manager to help define the product vision, roadmap, and key growth opportunities.
Provide front line support to educate stakeholders, gather requirements and translate them into clear, actionable tasks.
Support Agile teams in sprint planning, backlog refinement, and product delivery while helping to ensure that products are delivered on time, on scope, and aligned with our strategic goals.
**Responsibilities:**
+ Feature Development: Translate business requirements into user stories for the development team and oversee the development and implementation of new features.
+ Functional Demo: Ability to demonstrate functional delivery to business proponents.
+ Quality Assurance: Ensure that all Salesforce implementations meet quality standards, are tested thoroughly, and are delivered on time.
+ User Training: Coordinate and provide training to users on new features and functionalities within Salesforce.
+ User Support: Provide end user support and education for any issues that arise, be on point to drive resolution and function as an escalation point.
+ Reporting & Analytics: Oversee the creation of reports and dashboards within Salesforce to monitor platform performance and business metrics.
+ Compliance & Security: Ensure that Salesforce implementations comply with company policies, industry standards, and data security regulations.
**Related Qualities:**
+ Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions
+ Demonstrated ability to take initiative and accountability for achieving results
+ Ability to translate from business language, to technology and back for seamless understanding between groups
+ Is collaborative and has strong customer experience mindset
+ Comfortable working in an agile setting where clear definitions may not exist
+ Enjoys new challenges and has a growth mindset
+ Must champion the importance of the quality and accuracy of data and information leveraged by our customers and banking partners
**Important Knowledge and Skills:**
+ Salesforce.com – Salesforce CRM (Sales / Service Clouds, Marketing Cloud) – certified Admin and/or Product Owner preferred
+ Data Platforms: Salesforce Data Cloud, D&B Hoovers, RevUp ABX
+ Marketing Automation and Orchestration: Salesforce Marketing Cloud, Journey Builder and related capabilities are a plus
+ Project management: traditional and agile methodologies such as Waterfall, Kanban, Scrum
+ Banking and Financial Services: Domain knowledge related to consumer and commercial banking, customer journeys, customer experience (CX)
+ Compliance: abreast of financial services regulations, privacy and consent requirements (CCPA, GDPR, etc)
**Required Qualifications:**
+ Bachelor's Degree in MIS, Marketing, Computer Science or a related field or an equivalent combination of education, training, and experience
+ Minimum 3 years of demonstrated experience
+ Banking / financial services experience strongly preferred
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.
First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
More information is available at www.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
Instagram
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Unlock Your CRM Delivery Potential: Insight & Career Growth Guide
Real-time CRM Delivery Jobs Trends in Lafayette, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CRM Delivery in Lafayette, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45389 jobs in United States and 36 jobs in Lafayette. This comprehensive analysis highlights market share and opportunities for professionals in CRM Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! First Horizon Bank is currently hiring and seeking a CRM Delivery Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CRM Delivery Analyst Jobs Lafayette.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at First Horizon Bank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CRM Delivery Analyst Jobs United States varies, but the pay scale is rated "Standard" in Lafayette. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CRM Delivery Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for CRM Delivery Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CRM Delivery Analyst interview at First Horizon Bank, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the First Horizon Bank's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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