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Urgent! CSR / Customer Service Rep (Call Center) Job Opening In East Syracuse – Now Hiring Butler America
CSR / Customer Service Rep (Call Center)
Location: East Syracuse, NY (13057)
Job ID: #71731
Pay Range: $18-22
Shift: 8am - 5pm, Monday-Friday.
All work in onsite at the office
THE COMPANY - work at an American owned International Services Technology Services company based in NY.
Job Description
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications.
Our channel includes distributors seeking after-market replacement components.
Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include:
• Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
• Provide superior follow up to distributors and sales managers
• Manage all account interactions via inbound phone
• Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental Carrier Excellence Activities
• Ability to manage multiple reports and combine data from various sources
Key Qualifications:
• Working knowledge of call center tools such as CRM (Customer Relationship
Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 60-70 phone calls/cases per day while maintaining a
positive/responsive attitude with the customer
• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
• A background in Residential and Commercial HVAC applications, products, and
systems, and the ability to read basic technical drawings is desired.
• Excellent customer service skills
• Strong written and oral communication skills
• Proficient in MS Office (specifically Word and Excel)
• Strong analytical skills, accuracy, and attention to detail
• Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one time.
• Creative problem-solving skills
• Self-starter and well organized, able to multi-task and prioritize work
• Adaptability and flexibility to seasonality and changing business demands are critical.
• No travel required
• Spanish language skills are a plus.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC.
is an equal opportunity employer.
Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
The Butler America Aerospace, LLC.
EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC.
is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
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Unlock Your CSR Customer Potential: Insight & Career Growth Guide
Real-time CSR Customer Jobs Trends in East Syracuse, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CSR Customer in East Syracuse, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 116372 jobs in United States and 579 jobs in East Syracuse. This comprehensive analysis highlights market share and opportunities for professionals in CSR Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Butler America is currently hiring and seeking a CSR / Customer Service Rep (Call Center) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CSR / Customer Service Rep (Call Center) Jobs East Syracuse.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Butler America adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CSR / Customer Service Rep (Call Center) Jobs United States varies, but the pay scale is rated "Standard" in East Syracuse. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CSR / Customer Service Rep (Call Center) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CSR / Customer Service Rep (Call Center) interview at Butler America, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Butler America's products or services and be prepared to discuss how you can contribute to their success.
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