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CSR Job Opening In Gonzales – Now Hiring Gerber Collision & Glass


Job description

Job Description:

The CSR is responsible for providing an exceptional customer experience.

They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.

    (CCC One is our repair management system)

  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.

  • Confirms car rental information and updates CCC One with rental car usage information.

  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

  • Education and/or Experience Required

  • High School Diploma or GED (General Education Diploma)

  • Minimum: 1 year experience in a similar role such as administration assistant.

  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

  • Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

  • Strong attention to detail with a high degree of accuracy.

  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

  • Other Requirements

  • Valid driver’s license.

  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.

    The physical demands of your job must be met to successfully perform the essential functions of the job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

    Benefits That Drive Your Success
    Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend
  • Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

    All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

    AI Disclosure Statement:
    At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment.

    All hiring decisions are made by real people who review each application individually.

    Compensation Details:

    $15 - $19 / Hour 

    Compensation is commensurate with skill, education and experience.

    Supplemental Pay: 

    This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your CSR Potential: Insight & Career Growth Guide


    Real-time CSR Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CSR in Gonzales, United States, highlighting market share and opportunities for professionals in CSR roles.

    805 Jobs in United States
    805
    1 Jobs in Gonzales
    1
    Download Csr Jobs Trends in Gonzales and United States

    Are You Looking for CSR Job?

    Great news! is currently hiring and seeking a CSR to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gerber Collision & Glass adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for CSR Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gonzales. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for CSR?

    Key qualifications for CSR typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for CSR?

    To improve your chances of getting hired for CSR, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for CSR Job Success

    Gerber Collision & Glass interview tips for CSR

    Here are some tips to help you prepare for and ace your CSR job interview:

    Before the Interview:

    Research: Learn about the Gerber Collision & Glass's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your CSR interview at Gerber Collision & Glass, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gerber Collision & Glass's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for CSR Positions

    Setting up job alerts for CSR is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!