Cust Svc Spec I-Centralized Pt Scheduler

Job Title: Cust Svc Spec I-Centralized Pt Scheduler

Location: Costa Mesa, CA

Duration: 6 months, with the possibility of extension

Schedule: Monday to Friday 8:30am-5:05pm, 2+ years direct experience with radiology diagnostic testing scheduling experience e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.

- Health insurance verification knowledge PREFERRED: - Epic EMR



Job Summary:

The Customer Service Specialist serves our patients, members, and providers.

Responsible for answering phone calls and scheduling patient appointments.

Triages phone calls as necessary.

May conduct patient/member pre-certification to ensure coverage for appointments and medical care.

With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.

Job Responsibilities:



Skills:

Required Skills & Experience:

-One (1) three (3) years of customer service experience.