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Urgent! Customer Delivery Engineering Technical Leader Job Opening In Dallas – Now Hiring Glow Networks

Customer Delivery Engineering Technical Leader



Job description

  • Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.

    Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
  • Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
  • Drives customer technology transitions, influencing solution architectures and services.
  • Builds customer simulations to resolve/validate complex problems and compatibility issues.
  • Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
  • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
  • Mentors and develops others.
  • Role Specific Responsibilities:

  • Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
  • Actively mentors and develops others.
  • Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
  • Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
  • Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
  • Owner and keeper of our culture.
  • Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
  • Based on project requirements, consults, and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
  • Supports presale activities and translate business requirements into solution design.
  • Scope:

  • Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
  • Complexity:

  • Is a technical expert in a broad area covering multiple technologies.

    Applies expected product behavior across industry practices.

    Knows how the technology is expected to work in the industry.
  • Expertise:

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
  • Project Specific

    Looking for a technical leader (SME in IOS-XE and SD-WAN) role based out of Dallas.

    Desired Education, Skills, and Certifications:

  • BS in a technical field (CS/EE preferred) or equivalent plus 15+ years related experience.

    CCIE in Route & Switch; Service Provider; or Data Center Technologies - Required.

    Must have solid Network design skills, with strong knowledge of networking fundamentals.

    Extertise in Cisco SD-WAN solution on Catalyst platforms Collaborate with clients to understand their business requirements and design robust SD-WAN solutions.

    Architect, configure, and deploy Cisco SD-WAN components, including vManage, vSmart, vBond, vEdges, and cEdges.

    Ensure seamless integration with existing network infrastructure.

    Collaborate with cross-functional teams, including network operations, security, and project management, to ensure successful SD-WAN migrations and deployments.

    Conduct, co-ordinate pre-deployment testing across an SD-WAN network with complex requirements.

    Troubleshoot complex network issues and provide timely resolutions.

    Define and enforce application-level QoS policies.

    Ensure optimal performance for critical applications across the SD-WAN.

    Extend SD-WAN connectivity to Azure and AWS using cloud SD-WAN routers (e.g., CSR routers).

    Document solution designs, configurations, and best practices.

    Familiarity with cloud platforms (AWS, Azure) and virtualization technologies.

    Hands on experience in deploying and supporting Cisco Enterprise SD-WAN Routing Platforms IP Routing, Inter-networking, LAN Switching, L3 VPN/VRF-Lite, BGP, ISIS, OSPF, EIGRP, inter-as routing, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR.

    Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization.

    Prior Scripting, Python, and/or Linux experience with REST API is highly desired.

    Ability to apply critical thinking to function effectively in ambiguous circumstances.

    Successfully communicates difficult concepts.

    Guides, influences and persuades others either internally and externally.


  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Customer Delivery Potential: Insight & Career Growth Guide


    • Real-time Customer Delivery Jobs Trends in Dallas, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Delivery in Dallas, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 111562 jobs in United States and 726 jobs in Dallas. This comprehensive analysis highlights market share and opportunities for professionals in Customer Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Delivery Engineering Technical Leader Job?

      Great news! is currently hiring and seeking a Customer Delivery Engineering Technical Leader to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Glow Networks adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Customer Delivery Engineering Technical Leader Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Dallas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Delivery Engineering Technical Leader?

      Key qualifications for Customer Delivery Engineering Technical Leader typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Delivery Engineering Technical Leader Job Success
      Glow Networks interview tips for Customer Delivery Engineering Technical Leader

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Glow Networks's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Delivery Engineering Technical Leader interview at Glow Networks, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Glow Networks's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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