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Customer Education Program Lead - EDU Job Opening In New York – Now Hiring OpenAI


Job description

About the Team

At OpenAI, we believe that artificial general intelligence (AGI) should benefit all of humanity.

To realize this vision, we’re building a team to help organizations worldwide unlock the potential of AI while upholding OpenAI’s values of safety, responsibility, and transparency.

The Customer Education team is responsible for helping every user become AI-enabled - guiding to real value today, and preparedness for an increasingly advanced AI future.

We do this through a system of programs, experiences, resources we can deliver at the scale of demand.

About the role

We’re looking for a strategic, hands-on lead for our enablement experience within the Education vertical.

You’ll shape and deliver programs that guide learners from first setup to confident, ongoing use—helping the next generation (and the people who teach them) get AI-ready and use it responsibly—while evolving the approach to match our product pace and the academic calendar.

This is a highly cross-functional role: you’ll partner with the Education team, Sales, Customer Success, Product, Marketing, and Data to design and launch scalable initiatives grounded in audience insight, structured experimentation, clear storytelling, and thoughtful measurement.

In this role, you will:

  • Set the EDU program strategy.

    Define target outcomes by audience (student, teacher/faculty, admin) across K-12 and Higher Ed; map journeys from orientation to confident use.

  • Design and deliver learning at scale.

    Build an ecosystem of content, experiences and distribution (guides, email sequences, development sessions, webinars, courses).

  • Make it role-aware.

    Create age-appropriate student onboarding, teacher/faculty workflows, and admin enablement (policies, safeguards, reporting).

  • Pilot and prove.

    Run experiments and pilots with clear hypotheses; measure adoption, behavior impact, and AI outcomes.

    Scale proven programs.

  • Measure and iterate.

    Define success metrics, partner with Ops/Data to instrument dashboards, and run experiments (A/B tests, holdouts) to improve activation and ongoing use.

  • Experiment and evolve to a constantly changing landscape by introducing new elements (like badges, credentials or advanced learning paths).

  • What you’ll bring:

  • 10+ years in customer education, learning design, lifecycle/enablement, or EDU program leadership at an edtech or enterprise SaaS company, with meaningful K-12 and/or Higher Ed exposure.

  • Outcome-oriented operator who sets targets, instruments programs, and communicates behavioral and business impact clearly.

  • Track record building programs that drive measurable adoption and sustained use across different learner roles.

  • Comfort switching between strategy and hands-on execution (you can map the journey and ship the assets).

  • Clear, plain-spoken, and audience-aware communication.

  • Data-informed judgment, using product and program signals to prioritize and iterate.

  • You work well with a diverse cross-functional team, including with Customer Success, Product, Legal/Safety, Global Affairs in complex institutions.

  • Required Skill Profession

    Other Educational Instruction And Library Occupations


    • Job Details

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    Unlock Your Customer Education Potential: Insight & Career Growth Guide


    Real-time Customer Education Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Education in New York, United States, highlighting market share and opportunities for professionals in Customer Education roles.

    77023 Jobs in United States
    77023
    1254 Jobs in New York
    1254
    Download Customer Education Jobs Trends in New York and United States

    Are You Looking for Customer Education Program Lead EDU Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OpenAI adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    What Are the Key Qualifications for Customer Education Program Lead EDU?

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    OpenAI interview tips for Customer Education Program Lead   EDU

    Here are some tips to help you prepare for and ace your Customer Education Program Lead EDU job interview:

    Before the Interview:

    Research: Learn about the OpenAI's mission, values, products, and the specific job requirements and get further information about

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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