Customer Engineer, Applied AI, Public Sector

Job description

Customer Engineer, Applied AI, Public Sector

_corporate_fare_ Google _place_ Reston, VA, USA; Atlanta, GA, USA; +6 more; +5 more

**Advanced**

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

_info_outline_

XMust be a US Citizen to meet customer and compliance requirements, including potential access to classified information.

The application window will be open until at least October 14, 2025.

This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Reston, VA, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Sunnyvale, CA, USA; Washington D.C., DC, USA** .

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience building or leveraging Artificial Intelligence Solutions or ML APIs and developing applications utilizing AI methods or frameworks.
+ Experience with development methodologies, modernizing legacy applications, and application performance profiling and tuning.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders at U.S. Federal agencies.
+ Ability to travel up to 30% of the time as required.

**Preferred qualifications:**

+ Master's degree in Computer Science, Engineering, Mathematics, or a related technical field.
+ Experience designing and implementing GenAI based applications, using Agentic design.
+ Experience with contact center technologies and platforms and building conversational applications.
+ Experience coding in one or more of the following languages: Javascript, Java, Go.
+ Experience in Agentic Design, especially Chat and Call Center systems, Agents, Search, and GenAI.
+ Active US Government Top Secret security clearance.

**About the job**

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally.

Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.

You listen and deliver what is most helpful for the customer.

You assist fellow sales Googlers by problem-solving key technical issues for our customers.

You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As an Applied AI Customer Engineering Specialist in Google Public Sector, you will leverage your experience and thought leadership to empower sales teams in incubating, piloting, and deploying Google Cloud's industry-leading AI technologies.

You will identify and assess AI opportunities, helping customers innovate faster and develop a comprehensive cloud strategy by using our flexible and broad AI portfolio, including the VertexAI and Conversational AI product families.

This involves assisting with pilot programs and working closely with internal stakeholders to overcome issues and influence the evolution of our offerings.

Google Public Sector (https://about.google/intl/ALL_us/public-sector/#:~:text=We) brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises.

We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits.

Our salary ranges are determined by role, level, and location.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

**Responsibilities**

+ Identify and qualify business opportunities and key customer technical issues, developing a strategy to resolve technical issues.
+ Recommend and document migration paths, integration strategies, and application architecture needed to implement a complete solution using Google Cloud best practices.
+ Assist AI Solutions teams, contributing to solution and use case assets.
+ Lead workshops for customers to assess existing application/infrastructure environments and organizational readiness.

Identify potential use cases for cloud computing and paths to digital transformation.
+ Develop architectural blueprints and demos to help customers understand how our AI services can be used to modernize their workloads.

Assist customers to deploy solutions that use Conversational Agents, AI services, VertexAI, and our broader GenAI portfolio.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General