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Urgent! Customer Enhancement Program Management, Process, & Knowledge Specialist Job Opening In Auburn Hills – Now Hiring Mopar
The Customer Care Process & Knowledge Champion is responsible for the enablement of new programs and processes managed within the NA Customer Care organization and services, championing optimization and enhancements within the customer service operations and to the customer experience with Stellantis through enacting process excellence and robust knowledge management practices.
This role resides within the Business Development and Customer Enhancement team of NA Customer Care, and supports the Contact Center and Business Operations as well as other organizational functions, with the core responsibility to lead and drive the design and definition, enablement, and continuous improvement of Customer Care supported business programs, processes, and knowledge, ensuring alignment with business objectives KPIs, Customer Journey and experience expectations, and digital business system technological transformation initiatives.
The Process & Knowledge Specialist is specifically responsible for overseeing definition, continuous process improvement assessment, enhancement to, automation, and enablement of business processes, as well as the development, authoring, and publication of associated program management plans and knowledge material content in collaboration with various stakeholder groups including other Customer Enhancement team and Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners, to The position follows the guidance, strategy, and best practices defined and governed by the Customer Care Process & Knowledge Manager function, overseeing the definition and governance of the knowledge management strategic plan with aim to ensure processes and knowledge are defined and structured into valuable, accessible, consumable, and actional assets for the frontline Contact Center operational teams, so to achieve targeted operational efficiencies and improve customer satisfaction.
Program Management Responsibilities:
Process Development & Knowledge Management responsibilities:
Brand Advocate Responsibilities:
Basic Qualifications:
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Unlock Your Customer Enhancement Potential: Insight & Career Growth Guide
Real-time Customer Enhancement Jobs Trends in Auburn Hills, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Enhancement in Auburn Hills, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 68262 jobs in United States and 358 jobs in Auburn Hills. This comprehensive analysis highlights market share and opportunities for professionals in Customer Enhancement roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mopar is currently hiring and seeking a Customer Enhancement Program Management, Process, & Knowledge Specialist to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mopar adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Enhancement Program Management, Process, & Knowledge Specialist Jobs United States varies, but the pay scale is rated "Standard" in Auburn Hills. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Enhancement Program Management, Process, & Knowledge Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Enhancement Program Management, Process, & Knowledge Specialist interview at Mopar, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mopar's products or services and be prepared to discuss how you can contribute to their success.
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