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Urgent! Customer Experience Agent – Seasonal Tax Software Support Job Opening In Louisville – Now Hiring TEKsystems
Join a dynamic and award-nominated call center team during peak tax season! We’re looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client’s tax software and refund programs.
If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.
What You’ll Do:
+ Handle 50+ inbound calls per day from tax professionals and consumers regarding tax software and refund programs
+ Provide support via phone, chat, and email
+ Assist consumers with refund advance programs and troubleshoot account issues
+ Conduct outbound “discovery” calls to previous customers to gauge interest in renewing services
+ Accurately document all customer interactions for trend analysis and quality assurance
+ Maintain high service levels and call quality standards
+ Collaborate with team members and leadership to ensure a positive customer experience
What We’re Looking For:
+ 2+ years of customer service experience (call center preferred)
+ Experience with chat/email support and navigating multiple systems
+ High school diploma or GED required
+ Experience in financial services, banking, or tax support is a plus
Work Schedule:
+ Training: 2 weeks, 8:45 AM – 5:00 PM (1-hour lunch)
+ December: 8:45 AM – 6:00 PM
+ January–March: 8:45 AM – 8:00 PM
+ Saturdays (Jan–Mar): 11:00 AM – 3:00 PM
+ Must be open to occasional extended hours and overtime during peak season
Why You’ll Love It Here:
+ Fun, engaging culture with themed Fridays and a supportive team environment
+ Spacious break room with food market and even a basketball hoop!
+ Unlimited overtime opportunities during peak season
+ Opportunity to gain valuable experience in the financial and tech industries
+ Work with a team in the running for Mid-Size Call Center of the Year and Contact Center Manager of the Year
iReady to bring your customer service skills to a new level?
Apply now and be part of a team that makes tax season smoother for thousands of customers!
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Oct 30, 2025.
h4>About TEKsystems:
We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.
We accelerate business transformation for our customers.
Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Unlock Your Customer Experience Potential: Insight & Career Growth Guide
Real-time Customer Experience Jobs Trends in Louisville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Louisville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 137700 jobs in United States and 373 jobs in Louisville. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TEKsystems is currently hiring and seeking a Customer Experience Agent – Seasonal Tax Software Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TEKsystems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Experience Agent – Seasonal Tax Software Support Jobs United States varies, but the pay scale is rated "Standard" in Louisville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Experience Agent – Seasonal Tax Software Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Experience Agent – Seasonal Tax Software Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Experience Agent – Seasonal Tax Software Support interview at TEKsystems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TEKsystems's products or services and be prepared to discuss how you can contribute to their success.
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