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Urgent! Customer Experience Manager Job Opening In Shenandoah – Now Hiring Michaels



Job description

Store - HSTN-WOODLANDS, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.

Lead the omnichannel processes.

Maintain store recovery standards to deliver our Brand Promises.

Deliver friendly customer service.

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
  • Other duties as assigned

    Preferred Knowledge/Skills/Abilities

    Preferred Type of experience the job requires:

  • Retail management experience preferred
  • Physical Requirements

    Work Environment

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
  • Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

    At The Michaels Companies Inc, our purpose is to fuel the joy of creativity.

    As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at and .

    The Michaels Companies, Inc.

    also owns Artistree, a manufacturer of custom and specialty framing merchandise, and , a dedicated handmade goods marketplace.

    Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit 

    At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.

    Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

    For more information, visit .

    Michaels is an Equal Opportunity Employer.

    We are here for all Team Members and all
    customers to create, innovate and be better together.


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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      Unlock Your Customer Experience Potential: Insight & Career Growth Guide


    • Real-time Customer Experience Jobs Trends in Shenandoah, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Shenandoah, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 86650 jobs in United States and 10 jobs in Shenandoah. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Experience Manager Job?

      Great news! is currently hiring and seeking a Customer Experience Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Michaels adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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      The average salary range for a varies, but the pay scale is rated "Standard" in Shenandoah. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Customer Experience Manager Job Success
      Michaels interview tips for Customer Experience Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Michaels's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Experience Manager interview at Michaels, research the company, understand the job requirements, and practice common interview questions.

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