Customer Experience Program Manager

Job description

The Copilot Growth team operates as an incubation group within Growth and Experiences, dedicated to influencing innovative M365 Copilot features, agents, and go-to-market strategies for scalable success.

As a global organization, the team is responsible for defining, validating, and refining customer value and product-market fit, ensuring these insights shape roadmap strategy and inform best practices across marketing and field operations.

The team's primary objective is to deliver solutions that maximize business value for customers while simultaneously achieving internal organizational goals.

The Copilot Growth Programs team functions as the strategic and operational backbone for our customer-facing organization, dedicated to optimizing processes and operations to expedite the achievement of key objectives.

As a **Customer Experience Program Manager** on this team, you will be responsible for synthesizing insights and learnings, establishing effective channels for disseminating these insights, leading high-impact initiatives, and supporting rhythm of business (ROB) activities and team readiness.

This position presents an opportunity to further develop your business acumen, drive adoption of AI and agentic solutions, sharpen your strategic thinking, and enhance your ability to influence outcomes.

Our team is committed to moving with urgency, fostering a growth mindset, upholding standards of excellence, and valuing diverse perspectives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**

+ You will take charge of refining and implementing our Voice of Customer (VOC) strategy and routine for the Copilot Growth team.

This includes collecting and summarizing key insights by stakeholder groups—such as product, FastTrack, marketing, and partners.
+ You'll set up effective channels to share learnings widely, ensuring high engagement and motivating stakeholders to take action.
+ Leading our one-to-many approach, you'll gather insights quickly and explore ways to use these sessions to educate both field teams and customers about the innovative solutions our team develops.
+ You will oversee the Copilot Growth team’s Rhythm of Business (ROB), optimizing our meetings to foster inclusivity, sharing, learning, and building connections across our global team.
+ Your ability to spot themes and trends will help identify opportunities to boost our team's readiness in the rapidly changing field of AI, as you lead cross-team initiatives to accelerate results.
+ By focusing on our AI and agentic solutions, you'll evaluate and improve existing products, processes, or services, aiming for greater productivity, efficiency, customer satisfaction, and profitability.
+ Using your knowledge of the Microsoft ecosystem and process improvement techniques, you'll enhance business operations and scale successful strategies throughout the organization.
+ You will effectively manage ambiguity and complex situations with self-motivation, identifying clear steps to achieve shared goals.

**Qualifications**

**Required Qualifications:**

+ Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
+ OR equivalent experience.
+ Experience in operational excellence, experimentation and data-driven decision making.

**Preferred Qualifications:**

+ Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
+ OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
+ OR equivalent experience.

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 27, 2025.

#DPG #G+E

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General