Customer Facing Technical Manager TS/SCI w/Poly

Job description

**Req ID:** RQ205033
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Customer Relationships,Leadership,Service Delivery
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

Customer Facing Technical Manager

Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT.

Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients.

With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator.

As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter.

Our work depends on Customer Facing Technical Manager joining our team.

HOW A CUSTOMER FACING TECHNICAL MANAGER WILL MAKE AN IMPACT
● **Leadership and Team Management:**

+ Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
+ Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team.

● **Service Delivery Management:**

+ Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
+ Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
+ Ensure engineering best practices and reliable deployment processes are upheld.

● **Strategic Planning and Execution:**

+ Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
+ Collaborate with stakeholders to align digital services with business objectives and technological advancements.

● **Customer Relationship Management:**

+ Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
+ Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

● **Budget and Resource Management:**

+ Manage financial resources, including budget planning and cost control measures.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
● Required Technical Skills: Proven experience with leading and managing technical teams.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities.

Demonstrated ability to hire, mentor, and grow engineering talent.
● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.

Strong analytical and problem-solving abilities, with a keen attention to detail.

● Relevant certifications (e.g., ITIL, PMP) are a plus.

● Location: Annapolis Junction, MD
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

**#GREENWAY**

The likely salary range for this position is $153,000 - $207,000.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Skill Profession

Other General