• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Customer Quality Program Manager Job Opening In Fort Mill – Now Hiring Cypress HCM


Job description

Customer Quality Program ManagerThis exciting role will be responsiblefor leading the company’s Customer Experience & Quality program, ensuring product safety, quality, customer satisfaction, and reduced Return Material Authorizations(RMAs).

This role manages customer audits, drives root cause analysis (RCA) and corrective actions, and standardizes quality processes across both sites.

They will improve reliability, reduce costs of poor quality (COPQ), and enhance customer experience.This position will be working at the company’s facilities in the Burlington, WA,and Fort Mill, SC areas as production continues to ramp up.

The company is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry.

If you are an individual who loves tomanage quality programs and be customer-facing, this role could be for you!Responsibilities:
  • Build and implement the company’s corporate customer quality strategy and roadmap.
  • Lead customer audits, inspections, and risk management.
  • Standardize and improve RMA and RCA processes across sites.
  • Collect and act on customer feedback (VOC) to drive satisfaction and retention.
  • Partner with cross-functional teams to reduce defects and improve design, processes, and safety.
  • Benchmark best practices and develop performance metrics.
  • Implement dashboards and reporting systems for quality and customer metrics.
  • Train, mentor, and develop quality team capabilities.
  • Manage budgets related to external failure and COPQ.
  • Travel up to 50% to engage with customers, distributors, and end-users.
  • Qualifications:
  • Bachelor's degree in Engineering, Quality, or equivalent experience.
  • Domestic Travel is required as needed, depending on the customer’s need.

    It could be up to 50% or more of the time.

  • 7+ years of experience working in a Quality or Customer-Facing organization.
  • 5+ years of experience in Quality Management or Project Management rolesmanaging large-scale, cross-functional projects.
  • Prior experience with field failures/complaints is required.
  • Must be a Certified Quality Engineer (CQE).
  • Must be a Certified Internal Auditor.
  • Familiarity with utility customers and third-party audits, such as Factory audits, IPM audits, and Physical inspections.
  • Lean Six Sigma Green Belt or Black Belt preferred, or a certification as a Lean Master or Lean Expert is also acceptable.
  • Salary Range:
  • $110,000-125,000 base per year,depending on experience, plus 15% annual bonus eligibility
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    Sterling Engineering, Inc. hiring Customer Quality Program Manager Job in Burlington, Washington, United States
    Sterling Engineering, Inc.
    Burlington, Washington, United States
    Cypress HCM hiring Customer Quality Program Manager Job in Burlington, Washington, United States
    Cypress HCM
    Burlington, Washington, United States
    Silfab Solar hiring Corporate Customer Quality Program Manager Job in Fort Mill, South Carolina, United States
    Silfab Solar
    Fort Mill, South Carolina, United States
    NR Consulting LLC hiring Corporate Customer Quality Program Manager Job in Burlington, Washington, , United States
    NR Consulting LLC
    Burlington, Washington, , United States
    Consigli Construction Co Inc hiring Quality Program Manager Job in Boston, Massachusetts, United States
    Consigli Construction Co Inc
    Boston, Massachusetts, United States
    Consigli Construction Co Inc hiring Quality Program Manager Job in Pleasant Valley, New York, United States
    Consigli Construction Co Inc
    Pleasant Valley, New York, United States
    Consigli Construction Co Inc hiring Quality Program Manager Job in White Plains, New York, United States
    Consigli Construction Co Inc
    White Plains, New York, United States
    BAE Systems hiring Quality Program Manager Job in York, PA, United States
    BAE Systems
    York, PA, United States
    Catalent Pharma Solutions hiring Quality Program Manager Job in Philadelphia, PA, United States
    Catalent Pharma Solutions
    Philadelphia, PA, United States
    Catalent Pharma Solutions hiring Quality Program Manager Job in Philadelphia, PA, United States
    Catalent Pharma Solutions
    Philadelphia, PA, United States
    HCA Healthcare hiring Quality Program Manager Job in Austin, TX, United States
    HCA Healthcare
    Austin, TX, United States
    HCA Healthcare hiring Quality Program Manager Job in Coppell, TX, United States
    HCA Healthcare
    Coppell, TX, United States
    HCA Healthcare hiring Quality Program Manager Job in Prairie Village, KS, United States
    HCA Healthcare
    Prairie Village, KS, United States
    Corning Incorporated hiring Quality Program Manager-Supplier Quality Job in Charlotte, NC, United States
    Corning Incorporated
    Charlotte, NC, United States
    Corning Incorporated hiring Quality Program Manager-Supplier Quality Job in Charlotte, NC, United States
    Corning Incorporated
    Charlotte, NC, United States
    Corning Incorporated hiring Quality Program Manager-Supplier Quality Job in Charlotte, NC, United States
    Corning Incorporated
    Charlotte, NC, United States
    Pacific Scientific Energetic Materials Company hiring Customer Quality Manager Job in Chandler, Arizona, United States
    Pacific Scientific Energetic Materials Company
    Chandler, Arizona, United States
    Safran Electronics & Defense hiring Customer Quality Manager Job in Irvine, California, United States
    Safran Electronics & Defense
    Irvine, California, United States
    Amphenol TCS hiring Customer Quality Manager Job in Santa Clara, California, United States
    Amphenol TCS
    Santa Clara, California, United States
    Yuma Regional Medical Center hiring Quality Data Program Manager Job in Yuma, Arizona, United States
    Yuma Regional Medical Center
    Yuma, Arizona, United States
    NRG Energy hiring Quality Engineer / Program Manager Job in United States
    NRG Energy
    United States
    Hired by Matrix hiring Safety/Quality Program Manager Job in Philadelphia, Pennsylvania, United States
    Hired by Matrix
    Philadelphia, Pennsylvania, United States

    Unlock Your Customer Quality Potential: Insight & Career Growth Guide


    Real-time Customer Quality Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Quality in Fort Mill, United States, highlighting market share and opportunities for professionals in Customer Quality roles.

    146937 Jobs in United States
    146937
    1409 Jobs in Fort Mill
    1409
    Download Customer Quality Jobs Trends in Fort Mill and United States

    Are You Looking for Customer Quality Program Manager Job?

    Great news! is currently hiring and seeking a Customer Quality Program Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cypress HCM adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Quality Program Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Fort Mill. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Quality Program Manager?

    Key qualifications for Customer Quality Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Quality Program Manager?

    To improve your chances of getting hired for Customer Quality Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Quality Program Manager Job Success

    Cypress HCM interview tips for Customer Quality Program Manager

    Here are some tips to help you prepare for and ace your Customer Quality Program Manager job interview:

    Before the Interview:

    Research: Learn about the Cypress HCM's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Quality Program Manager interview at Cypress HCM, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cypress HCM's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Quality Program Manager Positions

    Setting up job alerts for Customer Quality Program Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!