Customer Service Administrator

Job description

Job Title: Customer Service AdministratorJob Description
We are seeking a dedicated and detail-oriented Customer Service Administrator to join our team.

This role focuses on maintaining strong customer relationships and ensuring high-quality administrative support.
Responsibilities

+ Respond promptly to customer inquiries via phone, email, chat, and social media.

+ Provide accurate, valid, and complete information using the right methods and tools.

+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

+ Process customer orders, applications, and requests, ensuring timely and accurate order entry into the system.

+ Coordinate with the logistics and shipping departments to ensure on-time delivery of orders.

+ Investigate and resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

+ Escalate issues to appropriate internal teams when necessary.

+ Build sustainable relationships and trust with customer accounts through open and interactive communication.

+ Keep records of customer interactions, process customer accounts, and file documents.

+ Follow communication procedures, guidelines, and policies.

+ Identify and assess customers’ needs to achieve satisfaction and drive continuous improvement in customer service processes.

+ Gather customer feedback and share insights with relevant departments to enhance products, services, and processes.

+ Participate in training and development opportunities to stay updated on product knowledge and customer service best practices.

+ Maintain customer data in CRM systems, ensuring accuracy and completeness.

+ Generate and analyze reports on customer service metrics and performance.

Essential Skills

+ Proficiency in data entry and order processing.

+ Strong problem-solving skills.

+ Excellent customer service capabilities.

+ Solid administrative skills.

+ Effective communication skills, both verbal and written.

Additional Skills & Qualifications

+ Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Work Environment
The role offers a dynamic work environment with opportunities to engage in continuous learning and development.

There is potential for growth and the possibility to interview for full-time roles after the contract.
Job Type & Location
This is a Contract position based out of Tempe, Arizona.
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions.

We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.

With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Required Skill Profession

Other General