- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Advisor.
Urgent! Customer Service Advisor Job Opening In Abingdon – Now Hiring Bio-Techne
Description
Bio-Techne is a leading supplier of life science products to the research industry.
The company is growing at a fast pace both organically and through acquisitions.
The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech Republic.
Position Summary
The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process.
This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
Essential Functions
The team
Be the point of contact for incoming sales enquiries by telephone, e-mail and “live-chat”
Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments – Sales, Accounts, Despatch, Technical Service, Marketing, etc.
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage non-technical complaints that are received.
Manage backorder process to ensure customers are kept informed of any date changes.
Manage new account process and documentation required.
Ensure customer database is regularly updated and all information logged.
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
Gain a basic level of key product knowledge.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
Drive best practice and ensure maximum productivity & utilisation.
Qualifications
Minimum Requirements/Qualifications:
Skills required/desired:
Personal Qualities:
EPIC Attributes:
Empowerment
Set clear goals to help ensure continuous improvement of support.
Enjoy working as part of a team to deliver results, learn and share knowledge.
Passion
Provide guidance and support to other team members and departments.
Excellent attention to detail, time management and process management.
Innovation
Outstanding problem solving and interpersonal skills.
Self-directed and creative.
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback.
Collaboration
Work closely with all departments within EMEA to ensure superior customer support.
Work closely with peers to ensure consistency of service across all areas.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources.
Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Abingdon, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Abingdon, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 137584 jobs in United States and 31 jobs in Abingdon. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Bio-Techne is currently hiring and seeking a Customer Service Advisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Advisor Jobs Abingdon.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bio-Techne adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Advisor Jobs United States varies, but the pay scale is rated "Standard" in Abingdon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Advisor typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Advisor interview at Bio-Techne, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bio-Techne's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Service Advisor is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!