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Urgent! Customer Service Advisor Job Opening In Cumming – Now Hiring Michael Popwell State Farm

Customer Service Advisor



Job description

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders.

You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies.

You'll also help resolve billing issues, change policies, and make policy recommendations.

If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation:

$40,000 - $45,000 yearly

Responsibilities:
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal

  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

  • Maintain a record of customer interactions and follow up on their experience with our organization

  • Verify new customers coverage and present policyholders with proof of insurance paperwork


Qualifications:
  • Display strong communication skills, active listening skills, and personal skills

  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems

  • Must have high school diploma or GED equivalent

  • Prior work in a customer-facing position or customer service role is required

  • Knowledge of insurance products and policy schedules is preferred


About Company

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations.

We attribute our success to having a fun, energetic environment that is an enjoyable place to work.

Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Our office is located in Suwanee.
  • We have over 25 years of combined insurance experience in our office.
  • Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.


Required Skill Profession

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