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Customer Service Agent, Cross Functional (Part-Time) Job Opening In Charleston – Now Hiring Piedmont Airlines

Customer Service Agent, Cross Functional (Part Time)

    United States Jobs Expertini Expertini › United States › Jobs › Charleston › Other General › Customer Service Agent, Cross Functional (Part Time)

Job description

_We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.

The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions.

This position will report to the General Manager.

**Essential Duties:**

+ Assist passengers in boarding and disembarking flights
+ Monitor computerized passenger boarding
+ Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
+ Change customer flight itinerary and seat assignments as required
+ Operate the Jetway
+ Load and unload baggage and cargo
+ Operate motorized service vehicles and equipment
+ Guide and park aircraft
+ Perform cabin maintenance tasks
+ Work together as a team to provide excellent customer service and meet corporate objectives

**Job Qualifications and Competencies:**

+ Successful completion of training course
+ Ability to meet company goals and customer expectations in a high energy environment
+ Effective communication skills
+ Ability to organize, prioritize, and multitask

**Preferred Qualifications:**

+ Previous airline experience
+ Previous employment as a front-line customer service provider
+ Basic knowledge of computer applications and programs

**Work Environment:**

+ Use of computers, telephones, and other office equipment
+ Airport ramp environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts

**Physical Requirements:**

+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds regularly
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position.

Duties and expectations are subject to change as needed.

_Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.

We also require proof of high school or GED completion.

Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.

Medical and dental available.

**Starting Rate:**

$12.00/Hourly

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _​_

_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._

Job Application Deadline:

November 1, 2025
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline.

Ensure your application is submitted on time to be considered for the position.**

Our team is a diverse group of people, all with a passion for aviation.

We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success.

We celebrate our accomplishments together and learn from our mistakes.

We hold each other accountable.

We work as a team.

We care for each other.

We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com

Required Skill Profession

Other General


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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Charleston, United States, highlighting market share and opportunities for professionals in Customer Service roles.

231109 Jobs in United States
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722 Jobs in Charleston
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Are You Looking for Customer Service Agent, Cross Functional (Part Time) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Piedmont Airlines adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Agent, Cross Functional (Part Time) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Charleston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Agent, Cross Functional (Part Time)?

Key qualifications for Customer Service Agent, Cross Functional (Part Time) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Agent, Cross Functional (Part Time) Job Success

Piedmont Airlines interview tips for Customer Service Agent, Cross Functional (Part Time)

Here are some tips to help you prepare for and ace your Customer Service Agent, Cross Functional (Part Time) job interview:

Before the Interview:

Research: Learn about the Piedmont Airlines's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Agent, Cross Functional (Part Time) interview at Piedmont Airlines, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Piedmont Airlines's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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