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Customer Service Agent - Part-time Job Opening In Boston – Now Hiring Top Level Promotions


Job description

Job Description

Job Title: Customer Service Agent
Department: Customer Service
Reports To: Customer Service Manager
Job Type: Part-Time
Compensation: $21.00 per hour

Job Overview:
We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions.

Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

  • Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
  • Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
  • Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
  • Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
  • Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
  • Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
  • Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
  • Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications:

  • Education: High school diploma or equivalent required; college degree is a plus.
  • Experience: Previous customer service experience or similar roles is beneficial.

Skills:

  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Patience and professionalism in handling challenging situations.
  • Strong organizational skills and attention to detail.
  • Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
  • Ability to manage multiple tasks in a fast-paced setting.

What We Offer:

  • Competitive pay and a comprehensive benefits package.
  • Opportunities for growth and career development.
  • A supportive and collaborative team environment.
  • Employee discounts on company products and services.

How to Apply:
Interested?

We’d love to hear from you! Please submit your resume and cover letter.  We look forward to learning more about your experience and how you can contribute to our customer service team.




Requirements
Marketing

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Boston, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138956 Jobs in United States
138956
618 Jobs in Boston
618
Download Customer Service Jobs Trends in Boston and United States

Are You Looking for Customer Service Agent Part time Job?

Great news! is currently hiring and seeking a Customer Service Agent Part time to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Top Level Promotions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Agent Part time Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Boston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Agent Part time?

Key qualifications for Customer Service Agent Part time typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Agent Part time?

To improve your chances of getting hired for Customer Service Agent Part time, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Agent Part time Job Success

Top Level Promotions interview tips for Customer Service Agent   Part time

Here are some tips to help you prepare for and ace your Customer Service Agent Part time job interview:

Before the Interview:

Research: Learn about the Top Level Promotions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Agent Part time interview at Top Level Promotions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Top Level Promotions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Agent Part time Positions

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