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Customer Service Job Opening In Appleton – Now Hiring Oxygen Service Company (OSC)


Job description

                                                                                                               

 This position will be part of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department.

This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.



 

Essential Duties and Responsibilities:

  • Provide exceptional customer service to all internal and external customers



  • Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing

  • Create accurate orders in ERP system providing customer with order confirmation

  • Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities

  • Assist with Ecommerce ordering creating quick lists

  • Handle customer complaints with regards to orders/products that are missing, delayed or damaged

  • Work with vendors to determine accurate lead times for products that are not in stock

  • Enter contract pricing or special pricing for products as applicable

  • Help sales in creating sales value document

  • Review various reports such as GM, Open Order edit list, price override, etc.

    resolve discrepancies, and report back to Customer Experience Manager

  • Assist in “On-boarding” and “Off-boarding” customers

  • Complete bid package proposal for customers using company standardized quote package template




Education, Experience and Skills:

  • High School diploma or equivalency

  • 2+ years customer service experience required

  • 2+ years of experience working in an ERP system.




  • Basic knowledge of welding and gases industry preferred

  • Must be a team player and works well with others

  • Proficient computer skills in Microsoft Office Suite and previous ERP experience required

  • Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail

  • Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees

  • Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel




Job Specifications/Requirements:

Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying.

Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs.

Reoccurring Pushing/pulling of 25lbs up to 75lbs.

Ability to work in moderately warm or cold conditions where high noise levels are possible.

Willingness to travel as necessary for store coverage, training, seminars and customer site visits.

Willingness to become forklift certified.



 

Who is OSC?



OSC is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959.

We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA.

We have a unique culture that creates accountability and fosters engagement amongst our employees.

All of us share consistent values of honesty and integrity that are exhibited through the company’s core values.

Join our team to be a part of an organization that is focused on serving its customers and employees.





Why Work for OSC!



Employees have the opportunity every day to directly impact the success of the business.

This is felt through our culture.

OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities.

Some of the unique benefit offerings include Retirement – 401(k) Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!


OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.

We are strongly committed to this policy and believe in the concept and spirit of the law.




The hourly range for this position is $25.85/hour - $31.02/hour.

Pay is dependent on several factors including relevant work experience and internal equity.



 

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Appleton, United States, highlighting market share and opportunities for professionals in Customer Service roles.

132379 Jobs in United States
132379
74 Jobs in Appleton
74
Download Customer Service Jobs Trends in Appleton and United States

Are You Looking for Customer Service Job?

Great news! is currently hiring and seeking a Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oxygen Service Company (OSC) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Appleton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service?

Key qualifications for Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service?

To improve your chances of getting hired for Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Job Success

Oxygen Service Company (OSC) interview tips for Customer Service

Here are some tips to help you prepare for and ace your Customer Service job interview:

Before the Interview:

Research: Learn about the Oxygen Service Company (OSC)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service interview at Oxygen Service Company (OSC), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oxygen Service Company (OSC)'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Positions

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