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Customer Service Call Center Representative Job Opening In Las Vegas – Now Hiring Office1


Job description

At Office1, we leverage our winning triangle to create an unparalleled company culture.

We align our commitment to our customers with our employee goals.

We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!

What is Office1?

As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995.

We offer our customers a unique SaaS like engagement to manage all their technology technological needs this has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.

Come help us shape the future!

Office1 is looking for an experienced Customer Service Representative to join our Concierge's team.

We are looking for a professional that can provide top quality customer service when supporting our customers through the call center; initiating service requests, dispatching technicians, contract review to ensure accurate billing,
application of payments/ funding, and account reconciliation.

We need an individual that can identify, research and resolve customer issues in an effective and efficient manner in accordance with company policy and service standards.

What you'll be doing

  • Take incoming service calls.
  • Answer all service-related questions for internal or external customers.
  • Understand the various maintenance contract types.
  • Review and audit maintenance contract billing records to make sure they are correct
  • Answer general contract questions.
  • Follow-up on customer service calls and service inquires that are not immediately resolved.

  • Monitor and assist customers with their account; identify, research and resolve customer issues.

  • Take supply calls.
  • Input supply orders.
  • Assist sales team with service and/ or supply questions.

  • Generate monthly statements.
  • Prepare invoices for mail distribution.
  • Make outbound A/R calls for collections.

  • Provide administrative support.

  • Provide mentoring and training support to others as needed in these areas.

EXPERIENCE/ EDUCATION

  • High school or equivalent.

  • Prior call center dispatch experience in relatable field.

  • Prior background in office technology or relatable industry.
  • Understanding of office administration and bookkeeping procedures.

  • Proficient in Microsoft Office suite (i.e., Word, Excel, Outlook, etc.).
  • Experienced in investigating/ research of customer account information within available systems.

  • Demonstrated experience in maintaining confidentiality of all sensitive matters and information (i.e. customer accounts, financial transactions, etc.).

REQUIRED SKILLS/ ATTRIBUTES

  • Demonstrate a sound work ethic.
  • Ability to deliver results within assigned timelines.

  • Outstanding organizational and time management skills.
  • Strong understanding of accounting principles and fundamentals.
  • Ability to taking initiative, establishing priorities, and take ownership of work.

  • Excellent customer service skills.
  • Excellent interpersonal skills; possess culture awareness and sensitivity.

  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving skills.
  • High level of accuracy and attention to detail.
  • Ability to multi-task; manage multiple tasks and/ or projects successfully.

  • Ability to learn and implement new knowledge quickly.
  • Desire to learn and take on higher level responsibilities.
  • Positive, can-do attitude with the ability to building positive working relationships with a wide variety of individuals and management.

Personal Attributes

  • Be honest and trustworthy
  • Be respectful
  • Possess cultural awareness and sensitivity
  • Be flexible
  • Demonstrate sound work ethics
  • Positive Attitude

Diversity

Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences.

We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Benefits

As part of Office1, you'll receive world class benefits, including:

  • Vacation Time
  • Paid Personal Time
  • Paid Holidays
  • Medical, dental, and vision (with a generous contribution)
  • Supplemental Benefits (VSTD, VLTD, Life, EAP & more)
  • 401K Matching
  • Onsite Parking
  • Onsite Gym, Showers and Lockers
  • Activity Rooms
  • Educational Opportunities
  • Growth Opportunity





Job Posted by ApplicantPro

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Las Vegas, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138956 Jobs in United States
138956
688 Jobs in Las Vegas
688
Download Customer Service Jobs Trends in Las Vegas and United States

Are You Looking for Customer Service Call Center Representative Job?

Great news! is currently hiring and seeking a Customer Service Call Center Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Office1 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Call Center Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Las Vegas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Call Center Representative?

Key qualifications for Customer Service Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Call Center Representative?

To improve your chances of getting hired for Customer Service Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Call Center Representative Job Success

Office1 interview tips for Customer Service Call Center Representative

Here are some tips to help you prepare for and ace your Customer Service Call Center Representative job interview:

Before the Interview:

Research: Learn about the Office1's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Call Center Representative interview at Office1, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Office1's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Call Center Representative Positions

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