Urgent! Customer Service Call Center Representative Job Opening In Miami – Now Hiring AT&T
**Job Description:**
**Note: This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.
If selected, you must be able to report to this work location.**
This is your opportunity to be the voice of AT&T – a global leader in communications and technology.
As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency: Our premier service consultants earn **$16 hourly** .
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
**What Your Day-to-Day Will Look Like:**
+ Handle customer interactions (calls, chats, emails) in a fast-paced environment.
+ Accurately resolve issues related to service, billing, payments, and collections.
+ Explain bills and product features clearly.
+ Troubleshoot basic problems and seek higher support if needed.
+ Build customer confidence and loyalty by resolving issues.
+ Support various customer inquiries, including technical issues.
+ Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
+ Paid training
**What we are looking for:**
+ Unwavering Customer Focus
+ Strong Work Ethic
+ Adaptability
+ Problem-Solving Skills
+ Attention to Details
**Joining our team comes with amazing perks and benefits:**
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
+ Tuition reimbursement program
+ Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
+ Paid Parental Leave
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
Your future is calling.
Apply today!
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Miami, Florida
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated.
We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Miami, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Miami, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141548 jobs in United States and 726 jobs in Miami. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AT&T is currently hiring and seeking a Customer Service Call Center Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Call Center Representative Jobs Miami.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AT&T adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Call Center Representative Jobs United States varies, but the pay scale is rated "Standard" in Miami. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Call Center Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Call Center Representative interview at AT&T, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AT&T's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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