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Urgent! Customer Service /Call Center Representative (Phone Support Experience) Job Opening In Queens – Now Hiring Trigyn Technologies

Customer Service /Call Center Representative (Phone Support Experience)



Job description

Job Description:

Trigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY.


PLEASE NOTE:

• Candidates will need to be available to work shift schedules as below:


• Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am.

• Must be able to work holidays, weekends, overtime and emergencies.


JOB DESCRIPTION:

Selected candidate will provide information to customers, conduct research and perform clerical support.


The responsibilities will include, but not be limited to the following:

• Answer heavy volume of incoming calls.

• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.

• Utilize computer databases and information technology systems; research data needed to respond to inquiries.

• Maintain tracking system used to record and monitor inquiries and resolutions.

• Receive complaints from Residents and prepare work tickets regarding maintenance problems.

• Schedule and confirm repair appointments with residents.

• Record and log repair appointments into computer system.

• Perform clerical tasks and computer support as required.


QUALIFICATION REQUIREMENTS:

• 2 - 4 years of experience.

• Minimum Education - HS Diploma or GED from an accredited institution.

All foreign education at any level must be certified by the US, Department of Education.

• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.

• Data entry experience and a minimum of 25 wpm typing skills


NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY


Required Skill Profession

Information And Record Clerks



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