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Customer Service /Call Center Representative (Phone Support Experience) Job Opening In Queens – Now Hiring Trigyn Technologies


Job description

Job Description:

Trigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY.


PLEASE NOTE:

• Candidates will need to be available to work shift schedules as below:


• Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am.

• Must be able to work holidays, weekends, overtime and emergencies.


JOB DESCRIPTION:

Selected candidate will provide information to customers, conduct research and perform clerical support.


The responsibilities will include, but not be limited to the following:

• Answer heavy volume of incoming calls.

• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.

• Utilize computer databases and information technology systems; research data needed to respond to inquiries.

• Maintain tracking system used to record and monitor inquiries and resolutions.

• Receive complaints from Residents and prepare work tickets regarding maintenance problems.

• Schedule and confirm repair appointments with residents.

• Record and log repair appointments into computer system.

• Perform clerical tasks and computer support as required.


QUALIFICATION REQUIREMENTS:

• 2 - 4 years of experience.

• Minimum Education - HS Diploma or GED from an accredited institution.

All foreign education at any level must be certified by the US, Department of Education.

• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.

• Data entry experience and a minimum of 25 wpm typing skills


NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Queens, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138956 Jobs in United States
138956
97 Jobs in Queens
97
Download Customer Service Jobs Trends in Queens and United States

Are You Looking for Customer Service /Call Center Representative (Phone Support Experience) Job?

Great news! is currently hiring and seeking a Customer Service /Call Center Representative (Phone Support Experience) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigyn Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service /Call Center Representative (Phone Support Experience) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queens. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service /Call Center Representative (Phone Support Experience)?

Key qualifications for Customer Service /Call Center Representative (Phone Support Experience) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service /Call Center Representative (Phone Support Experience) Job Success

Trigyn Technologies interview tips for Customer Service /Call Center Representative (Phone Support Experience)

Here are some tips to help you prepare for and ace your Customer Service /Call Center Representative (Phone Support Experience) job interview:

Before the Interview:

Research: Learn about the Trigyn Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Customer Service /Call Center Representative (Phone Support Experience) interview at Trigyn Technologies, research the company, understand the job requirements, and practice common interview questions.

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