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Customer Service Manager Job Opening In Columbus – Now Hiring Gpac


Job description

Company Overview: Our client, a leader in the waste management industry, is seeking a skilled and experienced Customer Service Manager to oversee and enhance their customer service operations.

The company is dedicated to delivering top-notch waste collection and recycling services, and the Customer Service Manager will play a crucial role in ensuring a high level of customer satisfaction and team performance.

Job Summary: The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that all customer inquiries and issues are resolved efficiently and effectively.

This role involves developing and implementing customer service policies, monitoring performance metrics, and working closely with other departments to ensure seamless service delivery.

The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement.

Key Responsibilities:


  • Team Leadership: Manage, mentor, and motivate the customer service team, ensuring they are equipped to deliver exceptional service.
  • Performance Monitoring: Establish and monitor key performance indicators (KPIs) for the customer service team, providing regular feedback and coaching to ensure goals are met.
  • Policy Development: Develop and implement customer service policies and procedures that enhance efficiency and improve the customer experience.
  • Issue Resolution: Oversee the resolution of complex customer issues, handling escalations and ensuring satisfactory outcomes for both the customer and the company.
  • Training and Development: Identify training needs and opportunities for the customer service team, organizing regular training sessions to enhance skills and knowledge.
  • Collaboration: Work closely with the operations, sales, and dispatch teams to ensure coordinated service delivery and to address any service-related challenges.
  • Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement, making recommendations to senior management.
  • Reporting: Prepare and present regular reports on customer service performance, customer satisfaction levels, and areas for improvement to the Operations Manager.
  • Continuous Improvement: Lead initiatives to continually improve customer service processes and enhance the overall customer experience.

Qualifications:


  • Experience: Minimum of 5 years of experience in customer service, with at least 2 years in a managerial or supervisory role, preferably within the waste management or logistics industry.
  • Education: Bachelor’s degree in Business, Management, or a related field is preferred.
  • Skills:

    • Strong leadership and team management abilities.
    • Excellent communication and interpersonal skills.
    • Proven ability to handle complex customer issues and resolve them effectively.
    • Experience with CRM software and customer service tools.
    • Strong analytical and problem-solving skills.
    • A customer-focused mindset with a commitment to delivering high-quality service.

  • Work Environment: Ability to work in a fast-paced environment, managing multiple tasks and priorities.

Benefits:


  • Competitive salary with performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.

How to Apply: Qualified candidates are encouraged to submit their confidential resume to Katherine Lundberg at katherine.lundberg@gogpac.com.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.





GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.

We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Columbus, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138956 Jobs in United States
138956
857 Jobs in Columbus
857
Download Customer Service Jobs Trends in Columbus and United States

Are You Looking for Customer Service Manager Job?

Great news! is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gpac adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Columbus. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Manager?

Key qualifications for Customer Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Manager?

To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Manager Job Success

Gpac interview tips for Customer Service Manager

Here are some tips to help you prepare for and ace your Customer Service Manager job interview:

Before the Interview:

Research: Learn about the Gpac's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Manager interview at Gpac, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gpac's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Manager Positions

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