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      Urgent! Customer Service Manager Position in Hamilton - Wendy's
Why Wendy's
Families come in all shapes and sizes.We believe our people are our greatest asset and that through them, we create purpose and opportunity.
We believe in driving sales and generating employee growth.
We offer our Shift Managers the opportunity to grow and develop to their personal level.
POSITION OVERVIEW
• As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer.”
• You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
• You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
• You will be the expert on executing great huddles in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
What you can expect
Shift Leaders are an integral part of the restaurant management team.• Weekly Pay!
• Competitive pay
• Medical, dental, vision, RX
• 401K
• Flexible Schedules we want you to have adventures outside of work
• Discounted Meals
• Advancement opportunities within our Management Career Path
• We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy’s
What we expect from you
If a Wendy’s restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss.• Min 1 year restaurant experience preferred
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience
• Must be at least 18 years of age
• HS diploma or equivalent & possess all documents required by state and federal law
• Ability to multi-task while maintaining composure and giving sound advice and direction
• Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
• Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
• Ability to work, concentrate and perform duties accurately in a fast-paced environment
• Must be able to stand for prolonged periods of time
• Use restaurant equipment such as a headset, register or grill
• Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
• Must be available to report for work promptly and regularly
• Must have or be willing to obtain ServSafe certification by end of training
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
This job opportunity is with one of our many franchisees.
Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Hamilton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Hamilton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141796 jobs in United States and 115 jobs in Hamilton. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wendy's is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Manager Jobs Hamilton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wendy's adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Manager Jobs United States varies, but the pay scale is rated "Standard" in Hamilton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Manager interview at Wendy's, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wendy's's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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