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Urgent! Customer Service Quality Analyst Rep I Job Opening In USA, USA – Now Hiring InComm Payments
Overview
When you think of InComm Payments, think of Innovative Payments Technology.
We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry.
Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world.
We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants.
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.
We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Our Customer Care Centers are committed to assisting our customers with the highest level of service and strive to constantly improve quality through training and development strategies.
Do you like to help others?
Do you like helping solve problems?
Do you like to learn?
Then InComm Customer Care Centers may be just the place for you to start or continue to grow your career.
The Call Center Quality Analyst will be responsible for screening incoming calls and service tickets to ensure quality, service and adherence to company policies and procedures.
This position provides feedback to Quality team and management to assist in the creation of performance improvement goals and the development of training programs that result in improved business operations.
Position will have audit and process completion components regarding specific policies outlined.
Statistical calculation and reporting will be required as assigned.
Keen awareness regarding specific customer and/or employee behavioral patterns or encumbrances needed to identify areas of potential improvement both internally and externally for higher customer satisfaction.
Provide and maintain the highest level of quality and commitment to customer excellence to both internal and external customers.
Your Impact
Your role will have an immediate impact on customer experience, the quality of our customer care processes, and the effectiveness of our Customer Care team members.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier I
#LI-LW1
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier I
#LI-LW1
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in United States, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in United States, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141548 jobs in United States and 838 jobs in United States. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! InComm Payments is currently hiring and seeking a Customer Service Quality Analyst Rep I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Quality Analyst Rep I Jobs United States.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InComm Payments adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Quality Analyst Rep I Jobs United States varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Quality Analyst Rep I typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Quality Analyst Rep I interview at InComm Payments, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InComm Payments's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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