• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Customer Service Rep (Part Time) Job Opening In Pittsburgh – Now Hiring UPMC


Job description

UPMC Community Care Behavioral Health is seeking part-time Customer Service Representatives to support the CCBH Member Services Department within the Commonwealth of Pennsylvania! There are multiple openings, with various schedules that can include daylight, evening, and/or weekend shifts.

Holidays are required, as the CCBH Member Services Department is a 24/7 office.

There is a volunteer process, but otherwise, holidays are assigned, as needed.

This role is based in a dynamic, high-volume Behavioral Health (BH) triage call center, responsible for receiving inbound calls from both members and providers.

The position involves handling emotionally intense and high-acuity situations, including conducting initial crisis triage assessments.

Calls requiring further clinical intervention are transitioned to a licensed Care Manager following initial triage and stabilization protocols.

The ideal candidate for this position will have previous call center experience, while excellent communication and interpersonal skills are vital to the role.

Spanish language proficiency is a plus and any previous behavioral health experience is helpful.

**Responsibilities:**

+ Maintains comprehensive understanding of member benefits, covered benefits, limitations, exclusions, policies and procedures, computer screens and code definitions, and maintains current awareness of plan changes and developments.
+ Remain current on all departmental policies; procedures plan benefit designs, and modifications.
+ Coordinates members' use of the complaint process and assists Members, as needed, at all levels of the complaint process according to policy.
+ Provides information regarding Community Care operations and answers any questions.

Responds to member inquiries and describes member rights and responsibilities.
+ Document inquiries in accordance with Community Care Customer Service guidelines.
+ Facilitates members' access to services by scheduling appointments or arranging transportation through the Medical Assistance Transportation Program or the PHMCO, when needed.
+ Conducts self in a manner consistent with the mission and philosophy of the organization at all times.
+ Receives member and provider complaints, attempts resolution, and logs data.
+ Provide exemplary customer service by being proactive and responsive to all Community Care member requests.
+ Works with the care management staff, and other staff as appropriate, to develop necessary materials; special projects;member/provider alerts; and ability to discuss new procedures with members and providers.
+ Interacts and coordinates with all areas of the organization.
+ May engage in the acquisition or transfer of structured clinical data, but does not engage in any activities that involve clinical evaluation or interpretation.
+ Collects information from members concerning problems with accessing services and/or benefits and uses that information to recommend modifications to plan policies and procedures to improve the service to members.
+ Provides members with updated information, changes to the network, benefit plan or procedures.
+ Makes outreach calls under supervision of care management staff.
+ Contacts assigned members for various outreach and follow up initiatives.
+ Determines if the member needs intervention by the Care Manager for emergent or urgent situations as directed by protocol.

+ High school diploma or equivalent required, some college preferred.
+ Minimum of 6 months of customer service and/or call center experience.

Preference will be given to those with 1+ year experience.
+ Behavioral health and/or call center experience is a plus
+ Proficient in typing required.
+ Basic analytical skills necessary to evaluate caller inquiries
+ Strong interpersonal and verbal skills required.
+ Ability to work independently required.
+ Demonstrates good organizational skills
+ General knowledge of computers required.
+ Microsoft windows environment **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Required Skill Profession

Other General


  • Job Details

Related Jobs

5 Star Charleston, LLC hiring Customer Service Rep – Part-Time Job in North Charleston, South Carolina, United States
5 Star Charleston, LLC
North Charleston, South Carolina, United States
Circle K hiring Customer Service Rep full and part time Job in Akron, Ohio, United States
Circle K
Akron, Ohio, United States
H-E-B hiring Ennis Drug - Customer Service Rep - Part-Time Job in Ennis, Texas, United States
H-E-B
Ennis, Texas, United States
Lapels Dry Cleaning hiring Part-Time Customer Service Rep / Team member Job in Myrtle Beach, South Carolina, United States
Lapels Dry Cleaning
Myrtle Beach, South Carolina, United States
H-E-B hiring Fredericksburg Drug - Customer Service Rep - Part-Time Job in Fredericksburg, Texas, United States
H-E-B
Fredericksburg, Texas, United States
H-E-B hiring Richmond Dairy - Customer Service Rep - Part-Time Job in Richmond, Texas, United States
H-E-B
Richmond, Texas, United States
H-E-B hiring Conroe Grocery - Customer Service Rep - Part-Time Job in Conroe, Texas, United States
H-E-B
Conroe, Texas, United States
H-E-B hiring Ennis Grocery - Customer Service Rep - Part-Time Job in Ennis, Texas, United States
H-E-B
Ennis, Texas, United States
Staples Enterprises, Inc. hiring Full-Time Customer Service Rep Job in Madelia, Minnesota, United States
Staples Enterprises, Inc.
Madelia, Minnesota, United States
H-E-B hiring Dairy Customer Service Rep - Mont Belvieu - Part-Time Job in Mont Belvieu, Texas, United States
H-E-B
Mont Belvieu, Texas, United States
H-E-B hiring Brenham Healthy Living - Customer Service Rep - Part-Time Job in Brenham, Texas, United States
H-E-B
Brenham, Texas, United States
First American Bank hiring Teller/Customer Service Rep- Part Time (Silver City) Job in Silver City, New Mexico, United States
First American Bank
Silver City, New Mexico, United States
H-E-B hiring Georgetown 02 Dairy - Customer Service Rep - Part-Time Job in Georgetown, Texas, United States
H-E-B
Georgetown, Texas, United States
H-E-B hiring Houston 46 Dairy - Customer Service Rep - Part-Time Job in Houston, Texas, United States
H-E-B
Houston, Texas, United States
Empire Heating & Air Conditioning hiring Part-time Customer Service Rep (CSR) / HVAC Dispatcher Job in Decatur, Georgia, United States
Empire Heating & Air Conditioning
Decatur, Georgia, United States
H-E-B hiring Houston 48 Dairy - Customer Service Rep - Part-Time Job in Houston, Texas, United States
H-E-B
Houston, Texas, United States
H&S Energy Products hiring Part-Time Graveyard Shift Cashier/Customer Service Rep Job in Auburn, California, United States
H&S Energy Products
Auburn, California, United States
H-E-B hiring Woodlands 2 Cosmetics - Customer Service Rep - Part-Time Job in The Woodlands, Texas, United States
H-E-B
The Woodlands, Texas, United States
H-E-B hiring Houston 48 Drug - Customer Service Rep - Part-Time Job in Houston, Texas, United States
H-E-B
Houston, Texas, United States
Cardis Furniture & Mattresses hiring Customer Service Rep I - Part Time - Warwick RI Job in West Warwick, RI, United States
Cardis Furniture & Mattresses
West Warwick, RI, United States
Quick Hire Staffing hiring Part Time Customer Service Rep / Admin - $18-20hr Job in Spartanburg, South Carolina, , United States
Quick Hire Staffing
Spartanburg, South Carolina, , United States
Quick Hire Staffing hiring Part Time Customer Service Rep / Admin - $18-20hr Job in Vance, Alabama, , United States
Quick Hire Staffing
Vance, Alabama, , United States
Domino's Pizza hiring Customer Service Rep Job in Kutztown, Pennsylvania, United States
Domino's Pizza
Kutztown, Pennsylvania, United States
Domino's Franchise hiring Customer Service Rep Job in Canton, Mississippi, United States
Domino's Franchise
Canton, Mississippi, United States
Domino's Pizza hiring Customer Service Rep Job in Trappe, Pennsylvania, United States
Domino's Pizza
Trappe, Pennsylvania, United States
Lincare Holdings Inc. hiring Customer Service Rep Job in Lancaster, Pennsylvania, United States
Lincare Holdings Inc.
Lancaster, Pennsylvania, United States
Lincare Holdings Inc. hiring Customer Service Rep Job in Springfield, Oregon, United States
Lincare Holdings Inc.
Springfield, Oregon, United States
Domino's Pizza hiring Customer Service Rep Job in Glen Mills, Pennsylvania, United States
Domino's Pizza
Glen Mills, Pennsylvania, United States
eTeam hiring Customer Service Rep Job in Minneapolis, Minnesota, United States
eTeam
Minneapolis, Minnesota, United States
Lincare Holdings Inc. hiring Customer Service Rep Job in Toledo, Ohio, United States
Lincare Holdings Inc.
Toledo, Ohio, United States
Domino's Pizza hiring Customer Service Rep Job in Harleysville, Pennsylvania, United States
Domino's Pizza
Harleysville, Pennsylvania, United States
TMX Finance LLC hiring Customer Service Rep Job in Kingsport, Tennessee, United States
TMX Finance LLC
Kingsport, Tennessee, United States

Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Pittsburgh, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138964 Jobs in United States
138964
585 Jobs in Pittsburgh
585
Download Customer Service Jobs Trends in Pittsburgh and United States

Are You Looking for Customer Service Rep (Part Time) Job?

Great news! is currently hiring and seeking a Customer Service Rep (Part Time) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPMC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Rep (Part Time) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pittsburgh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Rep (Part Time)?

Key qualifications for Customer Service Rep (Part Time) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Rep (Part Time)?

To improve your chances of getting hired for Customer Service Rep (Part Time), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Rep (Part Time) Job Success

UPMC interview tips for Customer Service Rep (Part Time)

Here are some tips to help you prepare for and ace your Customer Service Rep (Part Time) job interview:

Before the Interview:

Research: Learn about the UPMC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Rep (Part Time) interview at UPMC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UPMC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Rep (Part Time) Positions

Setting up job alerts for Customer Service Rep (Part Time) is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!