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Urgent! Customer Service Representative - Bilingual (Onsite) Job Opening In Copperas Cove – Now Hiring InteLogix

Customer Service Representative Bilingual (Onsite)



Job description

Overview

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways.

For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions.

With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?
  • What’s in it for YOU?

  • Early access to earned wages via Access to 50% of earned wages up to $500 per pay period
  • Full-time, non-seasonal
  • Paid training
  • Advancement opportunities (management training program)
  • Employee discounts
  • Extensive Benefits PackageMedical, Dental, Vision InsurancePaid Time Off401(k) Investments
  • Salary Range: Up to $17.00 hourly + benefits

    The above represents the expected hourly pay range for this job requisition.

    Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    Responsibilities

    In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:

  • Support customers between the hours of 7 AM to 10 PM 
  • Have open availability including weekends and holidays
  • Take back-to-back customer service phone calls with customers throughout the entirety of your shift
  • Make outbound financial collection calls in addition to taking incoming calls to/from customers and persuade customers to make payments on the past due account
  • Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Qualifications

    What We Look for in a Candidate:

  • 18 years or older
  • High School Diploma or GED
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
  • Superb attendance, so you can be there when our customers need us.
  • We believe in equal access to opportunity.

    Our team is like the world we live in.

    Our people come from all different backgrounds, races, genders and orientations and we love it all.

    We pride ourselves on being inclusive, welcoming and delivering on the promise of equity.

    We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Copperas Cove, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Copperas Cove, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141548 jobs in United States and 27 jobs in Copperas Cove. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Representative Bilingual (Onsite) Job?

      Great news! is currently hiring and seeking a Customer Service Representative Bilingual (Onsite) to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InteLogix adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Customer Service Representative Bilingual (Onsite) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Copperas Cove. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Representative Bilingual (Onsite)?

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    • Interview Tips for Customer Service Representative Bilingual (Onsite) Job Success
      InteLogix interview tips for Customer Service Representative   Bilingual (Onsite)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the InteLogix's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Representative Bilingual (Onsite) interview at InteLogix, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InteLogix's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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