Customer Service Representative Bilingual Spanish, Healthcare (Part time)

Job description

Description & Requirements
Customer Service Representative - Bilingual Spanish, Healthcare (Part-time)
Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*
Schedule: Limited-Service Part-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m.
and 5 a.m.
Make a Difference and Empower People to Navigate Healthcare with Confidence
Are you bilingual and passionate about helping others?

Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs.
If you're dedicated, compassionate, and eager to grow, we want you on our team.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits.
Maximus offers paid, thorough training to prepare you for success.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success.
Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
- Competitive Compensation:
o Base rate $19.16 hr.
+ 10% shift differential for evening shifts
o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals*
- Work/Life Balance Support: Flexible scheduling options!
- Future Planning: 401k with company match
- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
- Professional Development Opportunities: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- Must be able to speak and read Spanish fluently
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance is required
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position.
Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
Applicants must be able to perform their duties on-site and meet attendance requirements.
Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#CCOPhoenix #CSRroles
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
19.16
Maximum Salary
$
19.16
*

Required Skill Profession

Information And Record Clerks