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Customer Service Representative (CSR) - onsite Job Opening In Cincinnati – Now Hiring MP RPO


Job description

ABOUT OUR CLIENT:

MP's client is a national retirement plan administration and consulting firm, specializes in providing
plan design, daily administration, and investment advisory services.

Our client is positioned to provide customized administration, investment, and employee communication services to plan sponsors

in the local Cincinnati and Dayton areas.  They are located 5 minutes from downtown Cincinnati Ohio near Eden.

WHAT YOU WILL DO:

The Customer Service Representative (CSR) provides customer service to plan participants by responding to participant phone calls and emails with information on their account balances, plan provisions, and processing transfers and exchanges. No selling with this Customer Service Rep position.

WHO YOU ARE:

• Recent college graduate or candidate with some successful college experience.
• Strong administrative / clerical work experience.

WHAT YOU WILL DO: 

• Answer participant phone calls and emails for account balances, retirement plan provisions, processing transfers and exchanges.
• Assist in daily duties of plan administration.
• Enter enrollment/beneficiary forms.
• Mail confirmation statements.
• Send distribution packets.
• Log distribution requests.
• Assist with loan inquiries and pay-offs.
• Other duties as assigned.


WHAT YOU NEED: 
• Strong attention to detail and excellent clerical skills.
• Ability to work independently and prioritize tasks.
• Strong problem solving, decision making, and analytical abilities.
• Working knowledge of Microsoft: Excel, Word, Access, & Outlook.
• Ability to navigate several different software applications simultaneously.
• Experience and capability to effectively utilize a 3-monitor system.
• Ability and desire to learn pension-related industry software.


ADDITIONAL INFORMATION: 
• Full-time, non-exempt position with benefits.

• Position is work from office, on-site.

Monday-Friday, 8 am - 5 pm. 

Compensation: $19.50-$22.50/hour plus $3k bonus opportunity.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Cincinnati, United States, highlighting market share and opportunities for professionals in Customer Service roles.

138956 Jobs in United States
138956
554 Jobs in Cincinnati
554
Download Customer Service Jobs Trends in Cincinnati and United States

Are You Looking for Customer Service Representative (CSR) onsite Job?

Great news! is currently hiring and seeking a Customer Service Representative (CSR) onsite to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MP RPO adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Service Representative (CSR) onsite Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cincinnati. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative (CSR) onsite?

Key qualifications for Customer Service Representative (CSR) onsite typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative (CSR) onsite?

To improve your chances of getting hired for Customer Service Representative (CSR) onsite, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative (CSR) onsite Job Success

MP RPO interview tips for Customer Service Representative (CSR)   onsite

Here are some tips to help you prepare for and ace your Customer Service Representative (CSR) onsite job interview:

Before the Interview:

Research: Learn about the MP RPO's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative (CSR) onsite interview at MP RPO, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MP RPO's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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