Customer Service Representative / Dispatcher

🔥 Grow Your Career with a Leading HVAC & Plumbing Team in Jacksonville! 🔥
Be the Voice Behind Exceptional Service at J&W Heating and Air + Plumbing
Position Title: Customer Service Representative / Dispatcher
Company: J&W Heating and Air + Plumbing
Pay Range: $18?$25 per hour (based on experience)
Industry: Residential HVAC / Mechanical
Location: Jacksonville, FL
Job Overview
J&W Heating and Air + Plumbing is looking for a driven and reliable Customer Service Representative / Dispatcher to join our team in Jacksonville, FL.

This full-time hybrid role is perfect for someone seeking a long-term career in a fast-paced and supportive environment.

As the first point of contact for our valued customers, you will play a vital role in scheduling service appointments, resolving concerns, and ensuring timely dispatching of our skilled technicians.
We are committed to providing high-quality HVAC and plumbing services to homes throughout Northeast Florida, and your work will directly support that mission every single day.
Who We Are
J&W Heating and Air + Plumbing has proudly served the Northeast Florida community for over 55 years.

Veteran-operated and locally rooted, we specialize in residential HVAC and plumbing repairs, maintenance, and installations.

Our culture is built on integrity, professionalism, and continuous growth.

Whether it's servicing homes seven days a week or supporting our employees through ongoing training and development, we take pride in being a team that delivers excellence.

Key Responsibilities-
Answer high-volume inbound calls and respond to emails professionally-
Schedule appointments for inspections, service calls, and estimates-
Dispatch technicians efficiently for installations and repairs-
Make outbound follow-up calls to existing customers-
Maintain and update customer records with accuracy-
Assist with managing the call board and technician workflow-
Process customer payments and invoices-
Handle customer concerns with professionalism and empathy-
Learn call scripts and apply them appropriately-
Promote and upsell services and products when applicable-
Collaborate with team members using tools like Google Suite, Slack, and ServiceTitan

Qualifications-
Minimum one year of dispatching or call center experience (HVAC, plumbing, or service industry preferred)-
Excellent verbal communication and listening skills-
Self-motivated with the ability to multitask in a fast-paced environment-
Familiarity with HVAC or plumbing terminology is a plus-
Proficient in Google Suite and dispatch software (ServiceTitan preferred)-
High school diploma or equivalent-
Ability to pass a background check-
Reliable attendance and availability for flexible shifts including weekends

Benefits-
Industry-Leading Pay-
Year-Round Work-
Advancement Opportunities-
Ongoing Training and Education-
Latest Technology & Tools-
Medical, Dental, and Vision Insurance-
Life, Long- and Short-Term Disability Options-
401(k) Retirement Plan with Company Match-
Paid Vacation & Holidays-
Bonuses, Spiffs, and Incentives-
Supportive, Veteran-Operated Team Environment

Schedule-
Full-Time-
Monday?Friday-
Weekend availability required-
Flexibility for hybrid office/remote work in Jacksonville, FL

Work Location-
Jacksonville, FL (Hybrid ?

On-site & Remote flexibility)

Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance Notice
A background check will be completed as part of the onboarding process, in compliance with applicable laws

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