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Customer Service Representative - Part Time Job Opening In Fairlawn – Now Hiring First Defiance Financial Corp.


Job description

Job Details

Description

Position Title: Customer Service Representative

Department: Retail

Position Reports to: Client Service Manager

Position Supervises: No Direct Reports

Position Summary:

Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities.

Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

Duties and Responsibilities:

  • Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
  • Provides exceptional service with knowledge of all retail products and services.
  • Adhere to the Six-Step Experience guidelines with each customer interaction.
  • Maintain a balanced drawer within Customer Service Performance Parameters.

    Report any discrepancies to the supervisor as necessary.
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
  • Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Demonstrates a positive reflection of the organization in public through their actions and behaviors.
  • Maintain and ensure compliance standards by complying with all bank policies and procedures.
  • Coordinate service requests with other departments.
  • Complete other duties as assigned.
  • Education, Certification, License and Experience:

  • High school graduate or equivalent.
  • Previous cash handling or customer service preferred
  • Skills and Knowledge:

  • Excellent interpersonal, communication and organizational skills.
  • Professional appearance, dress, and behaviors.
  • Problem solving, critical thinking skills and time management skills
  • Detail oriented and the ability to manage multiple initiatives in a timely manner.
  • Ability to operate related computer applications and business equipment
  • Engage in completing the job specific learning plan.
  • Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act.
  • Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.
  • Work Environment:

    This job operates in a professional office environment.

    Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.

    The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

    Ability to drive a vehicle for travel is required for the position.

    Premier Financial Corporation is an Affirmative Action and Equal Opportunity employer.

    We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.

    The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it.

    They are not intended as an exhaustive list of all job duties, responsibilities and requirements.

    Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description does not constitute a contract of employment.

    Employment is “at will” and may be terminated at any time.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Fairlawn, United States, highlighting market share and opportunities for professionals in Customer Service roles.

    138964 Jobs in United States
    138964
    15 Jobs in Fairlawn
    15
    Download Customer Service Jobs Trends in Fairlawn and United States

    Are You Looking for Customer Service Representative Part Time Job?

    Great news! is currently hiring and seeking a Customer Service Representative Part Time to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at First Defiance Financial Corp. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Service Representative Part Time Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Fairlawn. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Representative Part Time?

    Key qualifications for Customer Service Representative Part Time typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Service Representative Part Time?

    To improve your chances of getting hired for Customer Service Representative Part Time, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Service Representative Part Time Job Success

    First Defiance Financial Corp. interview tips for Customer Service Representative   Part Time

    Here are some tips to help you prepare for and ace your Customer Service Representative Part Time job interview:

    Before the Interview:

    Research: Learn about the First Defiance Financial Corp.'s mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Representative Part Time interview at First Defiance Financial Corp., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the First Defiance Financial Corp.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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