Customer Service Tech HME FT Days

Job description

Customer Service Tech HME FT Days

**MercyOne**

1 Positions

ID: TRHEUS00615072MERCYO

Posted On 09/08/2025

Refreshed On 10/09/2025

**Job Overview**

**Employment Type:**

Full time

**Shift:**

Day Shift

**Description:**

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention.

Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center.

Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services.

MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque?

Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque (https://www.mercyone.org/dubuque/find-a-location/)

Join the MercyOne Family! We are looking to hire a Customer Service Tech – Home Medical Equipment.

As a Customer Service Tech - HME at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment.

Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer’s guidelines, regulatory standards, and homecare policies/procedures.

Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner.

Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers.

+ Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment.
+ Works independently making service and delivery calls if needed, and performs repairs as required.
+ Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures.
+ Ensures that the client/caregiver understand and can demonstrate the instructions given.
+ Prepares all equipment/supplies for delivery and ensures it is in proper working order.

Schedules deliveries in a cost effective and efficient manner.
+ Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client’s understanding of such.

**Schedule:**

+ 8:30am - 5pm M-F with on call from 5pm - 8:30am one night a week and every 4th weekend (F, S, S)

**General Requirements:**

+ Minimum of 1-2 years of prior customer service experience required.
+ Minimum of 1-2 years of delivery/driver experience required.
+ Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.
+ Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment.
+ Must have a general working knowledge of computers and department specific software.
+ Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area.
+ Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.

**Education:**

+ Must have high school diploma or equivalent.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary Contact

1682448263570

Smith Jennifer

Talent Acquisition Partner, Human Resources

563-589-9673

Phone

Phone

Phone

563-589-9673

Fax

jennifer.smith009@mercyhealth.com

Email

True

True

True

**Job Details**

Categories

Clerical/Office Administration
Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

**Qualifications**

Education

High School/GED

Company ID

1154

Job REQ #

TRHEUS00615072MERCYONEENUS

# Positions

1

Start Date

20250908

End Date

20251125

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MercyOne

**About the Company**

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879.

MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation.

MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services.

MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan.

MercyOne is an organization that values and encourages diversity.

To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.

Required Skill Profession

Other General