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Urgent! Customer Service/Call Center Representative - Resolution Job Opening In Grand Rapids – Now Hiring Amynta Group
We’re thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers, including retailers and business partners.ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.
Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.
Contacts retailers, technicians and customers to obtain all relative information regarding the claim.
Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.
Negotiates options for settlement and buy-backs within cost guidelines and price limits.
Diffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
SKILL REQUIREMENTS:
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger.
Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Grand Rapids, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Grand Rapids, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 138964 jobs in United States and 673 jobs in Grand Rapids. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amynta Group is currently hiring and seeking a Customer Service/Call Center Representative Resolution to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service/Call Center Representative Resolution Jobs Grand Rapids.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amynta Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service/Call Center Representative Resolution Jobs United States varies, but the pay scale is rated "Standard" in Grand Rapids. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service/Call Center Representative Resolution typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service/Call Center Representative Resolution, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service/Call Center Representative Resolution interview at Amynta Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amynta Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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