Customer Success Manager – AI & SEO

Job description

Overview

Evertune is building the first AI discovery platform for modern marketers.

As large language models (LLMs) become the go-to source for recommendations — we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers.

Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.

Founded by leaders who helped scale The Trade Desk into the world’s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments.

Now, we’re pioneering a new category at the intersection of AI, SEO, and brand strategy.

Backed by top-tier VC investors and trusted by forward-thinking brands, we move fast, think boldly, and believe the best ideas win — regardless of title.

If you’re excited about shaping the future of how brands grow in the age of AI, you’ll thrive here.

Your Team

Your Team You’ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune’s growth.

Our current GTM team spans sales, marketing, and customer success — with most teammates in our NYC office driving deals, shaping strategy, and growing our client base across both direct brands and agencies.

This role will be based in our Seattle office, where we’re expanding our presence on the West Coast.

While the office is currently home to our engineering team, we’re excited to grow the business side of the company in this location — making it an exciting opportunity to help shape how our West Coast team scales.

You’ll collaborate daily with teammates across time zones, working closely with our CS, sales, and product teams to support a mix of standalone clients and agency partners.

This is a growth-critical role for Evertune, and we’re excited to welcome someone who can thrive in a cross-functional, fast-moving environment.

Your Role

Your Role We’re hiring an AI Customer Success Manager to support a growing portfolio of high-value clients and agency partners.

This is a client-facing, relationship-driven role focused on onboarding, adoption, retention, and revenue expansion.

You’ll serve as the face of Evertune for your accounts — helping our customers uncover insights, stay ahead of change, and realize measurable impact.

While you don’t need deep SEO or AI expertise on day one, you’ll be expected to get smart on how brands show up in LLMs — and translate that into clear, actionable guidance.

This role is ideal for candidates with experience in adtech, martech, SEO tools, or similar spaces — and who’s eager to build lasting client relationships, lead strategic conversations, and grow accounts over time.

Responsibilities

• Own the post-sale customer journey: adoption, expansion, renewal, and upsell.
  
  
• Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap.
  
  
• Serve as a trusted advisor to technical and non-technical clients alike.
  
  
• Proactively identify upsell opportunities — primarily around expanding coverage to new product lines, categories, or business units.
  
  
• Deliver insights that demonstrate impact and encourage stickiness — positioning Evertune as a must-have, not a nice-to-have.
  
  
• Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune’s capabilities and their growth objectives.
  
  
• Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality.
  
  
• Help clients understand why AI isn’t surfacing their brand — and what they can do to change that.
  
  

Requirements

• 2–5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role
• Experience in adtech, martech, SEO tools, or a closely related industry
• Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells.
  
  
• Experience executing success plans, tracking client KPIs, and proactively identifying churn risks.
  
  
• Strong relationship management skills — you know how to build trust, defuse issues, and become a go-to strategic partner.
  
  
• High EQ with excellent communication skills, both written and verbal.
  
  
• Comfortable leading client meetings, delivering insights, and fielding strategic or tactical questions on the fly.
  
  
• Experience managing multiple accounts and projects simultaneously, with a bias for action and ownership.
  
  
• Based in Seattle and willing to work in-office 3x/week.
  
  

Nice-to-Haves

• Professional knowledge of SEO strategy
• Familiarity with AI tools or LLMs
• Familiar with tools like HubSpot, Notion, Asana, or similar CS workflows
• Experience working on a distributed team

Culture & Values

• Collaboration & Kindness: We’re ambitious, but never at the expense of being respectful and inclusive.
  
  
• Bias for Action: We move fast, iterate quickly, and prefer learning through doing.
  
  
• Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback.
  
  
• High Standards: We care deeply about quality—in our code, our design, and our communication.
  
  
• Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes.
  
  

Compensation & Benefits

Our salary ranges are based on paying competitively for our size and industry.

Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI.

Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees.

It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors.

The expected annual base salary for this role is between $90,000-$125,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion.

This is an exempt position.

Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits.

Evertune does not accept unsolicited resumes from search firm recruiters.

Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune.

Evertune is an equal opportunity employer.

All aspects of employment will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers