• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Customer Success Manager Job Opening In Appleton – Now Hiring Impact Networking


Job description

Description

Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management.

Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket.

We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth.

Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
 
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations.

Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.

Overview:We are seeking an experienced and proactive Customer Success Manager (CSM) to join our team.

The ideal candidate will be passionate about fostering strong, trusted partnerships with clients and guiding them to maximize the value of our managed services.

This role focuses on ensuring customer satisfaction, optimizing client retention, and identifying growth opportunities by delivering a world-class customer experience.Responsibilities:
  • Client Relationship Management:Serve as the main point of contact for a portfolio of clients, ensuring a positive and productive client experience.

    Build and maintain strong, long-lasting relationships with key stakeholders.
  • Onboarding & Implementation: Oversee client onboarding, including setup, training, and implementation of our IT, cybersecurity, digital transformation, and AI solutions.

    Ensure smooth transitions and successful launches.
  • Customer Advocacy: Act as a trusted advisor to clients, understanding their needs, goals, and challenges.

    Advocate for clients internally, collaborating closely with service delivery, product, and engineering teams to address client concerns and drive solutions.
  • Proactive Engagement & Optimization: Regularly engage with clients to provide insights, share best practices, and ensure optimal service utilization.

    Drive proactive conversations on performance improvements and future needs.
  • Renewals & Upselling: Manage renewals and identify upsell opportunities, positioning new services and upgrades to align with the client’s evolving needs.
  • Issue Resolution & Escalation: Quickly address and resolve any client issues or escalations, ensuring timely and effective solutions to maintain high levels of satisfaction.
  • Performance Metrics & Reporting: Track and report on key performance indicators (KPIs) such as retention rates, customer satisfaction scores, and expansion revenue.

    Use metrics to guide strategic account planning and success strategies.
  • Feedback Loop: Capture and communicate client feedback to cross-functional teams, contributing insights to shape future service offerings and product developments.
  • Things we are looking for:The ideal candidate will demonstrate the following characteristics:
  • Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments.
  • Communicative: Exceptional organizational, presentation, and people interpersonal skills.
  • Influential: Strong relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships.
  • Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite
  • Qualifications: 
  • Bachelor’s degree in Business, Information Technology, or a related field is preferred.

  • 3+ years of experience in Customer Success, Account Management, Account Executive or a related role in a managed services, IT, cybersecurity, or digital transformation environment.
  • Strong understanding of IT solutions, cybersecurity frameworks, and digital transformation strategies.

    Knowledge of AI and machine learning applications is a plus.
  • Proven track record of managing complex client relationships and delivering high client satisfaction.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to identify customer needs and propose tailored solutions to meet those needs.
  • Experience working with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
  • Why Join Us?Our purpose is people.

    We empower them to innovate, grow, and succeed.

    That's how we change the world – one person, one company, one community at a the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
  • Innovation: We embrace change because innovation lives outside the comfort zone
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact
  • Honesty: We are fiercely transparent and consistently honest 
  • Fun: We fuel work with fun, knowing life's too short for boring
  • Low Ego: We champion ideas over titles, because brilliance knows no rank
  • One Team: We win as a team, we lose as a team, we are one team 
  • Benefits
  • Expected salary range $80,000 - $100,000 plus bonus eligibility
  • 20 days of PTO
  • 7 sick days
  • 12+ paid holidays
  • Paid Parental Leave
  • Comprehensive Health, Disability Life, Dental and Vision Plans
  • 401(K) discretionary match & retirement plans 
  • Continued education reimbursement 
  • On-going training & development opportunities
  • #LI-Onsite

    Required Skill Profession

    Business Operations Specialists


    • Job Details

    Related Jobs

    Fluke hiring Customer Success Manager Job in Fort Myers, Florida, United States
    Fluke
    Fort Myers, Florida, United States
    Frontify hiring Customer Success Manager Job in Washington, District of Columbia, United States
    Frontify
    Washington, District of Columbia, United States
    Autodesk hiring Customer Success Manager Job in United States
    Autodesk
    United States
    Magellan AI hiring Customer Success Manager Job in United States
    Magellan AI
    United States
    ePlus hiring Customer Success Manager Job in Glen Allen, Virginia, United States
    ePlus
    Glen Allen, Virginia, United States
    Imgix hiring Customer Success Manager Job in San Francisco, California, United States
    Imgix
    San Francisco, California, United States
    Optimizely hiring Customer Success Manager Job in Austin, Texas, United States
    Optimizely
    Austin, Texas, United States
    Acoustic hiring Customer Success Manager Job in Boston, Massachusetts, United States
    Acoustic
    Boston, Massachusetts, United States
    iMPact Business Group, Inc. hiring Customer Success Manager Job in Grand Rapids, Michigan, United States
    iMPact Business Group, Inc.
    Grand Rapids, Michigan, United States
    Fluke hiring Customer Success Manager Job in Bonita Springs, Florida, United States
    Fluke
    Bonita Springs, Florida, United States
    New Eagle hiring Customer Success Manager Job in Ann Arbor, Michigan, United States
    New Eagle
    Ann Arbor, Michigan, United States
    Verve Group hiring Customer Success Manager Job in New York, New York, United States
    Verve Group
    New York, New York, United States
    Applied Materials hiring Customer Success Manager Job in Santa Clara, California, United States
    Applied Materials
    Santa Clara, California, United States
    Specright Inc. hiring Customer Success Manager Job in United States
    Specright Inc.
    United States
    Ogury hiring Customer Success Manager Job in Denver, Colorado, United States
    Ogury
    Denver, Colorado, United States
    ISMG - Information Security Media Group hiring Customer Success Manager Job in Princeton, New Jersey, United States
    ISMG - Information Security Media Group
    Princeton, New Jersey, United States
    Equativ hiring Customer Success Manager Job in New York, New York, United States
    Equativ
    New York, New York, United States
    Cypress HCM hiring Customer Success Manager Job in Walnut Creek, California, United States
    Cypress HCM
    Walnut Creek, California, United States
    cyrus one hiring Customer Success Manager Job in Dallas, Texas, United States
    cyrus one
    Dallas, Texas, United States
    Luminance hiring Customer Success Manager Job in New York, New York, United States
    Luminance
    New York, New York, United States
    Nitra hiring Customer Success Manager Job in Manhattan, New York, United States
    Nitra
    Manhattan, New York, United States
    Winnow hiring Customer Success Manager Job in Chicago, Illinois, United States
    Winnow
    Chicago, Illinois, United States
    Growth Signals hiring Customer Success Manager Job in Atlanta, Georgia, United States
    Growth Signals
    Atlanta, Georgia, United States
    Sonova AG hiring Manager, Customer Success Job in Aurora, Illinois, United States
    Sonova AG
    Aurora, Illinois, United States
    McGraw Hill hiring Customer Success Manager Job in United States
    McGraw Hill
    United States
    Demo Company hiring Customer Success Manager Job in United States
    Demo Company
    United States
    QuantHub hiring Customer Success Manager Job in Birmingham, Alabama, United States
    QuantHub
    Birmingham, Alabama, United States
    John Deere hiring Customer Success Manager Job in Denver, Colorado, United States
    John Deere
    Denver, Colorado, United States
    Bloom Equity Partners hiring Customer Success Manager Job in United States
    Bloom Equity Partners
    United States
    Uncapped hiring Customer Success Manager Job in Atlanta, Georgia, United States
    Uncapped
    Atlanta, Georgia, United States
    DS Bus Lines Inc. hiring Customer Success Manager Job in Beloit, Kansas, United States
    DS Bus Lines Inc.
    Beloit, Kansas, United States
    Cancer IQ hiring Customer Success Manager Job in Chicago, Illinois, United States
    Cancer IQ
    Chicago, Illinois, United States

    Unlock Your Customer Success Potential: Insight & Career Growth Guide


    Real-time Customer Success Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Appleton, United States, highlighting market share and opportunities for professionals in Customer Success roles.

    69056 Jobs in United States
    69056
    33 Jobs in Appleton
    33
    Download Customer Success Jobs Trends in Appleton and United States

    Are You Looking for Customer Success Manager Job?

    Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Impact Networking adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Success Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Appleton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Success Manager?

    Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Success Manager?

    To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Success Manager Job Success

    Impact Networking interview tips for Customer Success Manager

    Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

    Before the Interview:

    Research: Learn about the Impact Networking's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Success Manager interview at Impact Networking, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Impact Networking's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Success Manager Positions

    Setting up job alerts for Customer Success Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!