• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Customer Success Manager Job Opening In Austin – Now Hiring Optimizely


Job description

Introduction

The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products.

CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers.

They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data.

CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset.

By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential.

Additionally, the CSM serves as the liaison between us and the customer – facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company.


Job Responsibilities


In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction.



Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.

Ensure customers adopt best practices for both running their digital program and in using our platform.

Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences.



Drive accountability for deliverables internally and among customer and partner teams.



Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data.



Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.



Coordinate appropriate resources for each meeting to obtain the desired outcome.



Identify and develop opportunities for new usage of our product across organizational functions and business units.



Educate and advise on potential use cases for new or unused features of our platform.



Manage account issues and escalations.



Maintain your own current functional knowledge and technical knowledge of our platform.



Collaborate with services to produce and implement solutions to customer challenges.



Collect product feedback and advocate for customer needs within the company.



Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.


Knowledge and Experience


3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company.

Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.



Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.

Experience working with web or mobile app product and development teams.

Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.



Project and stakeholder management experience & skills.


Education


Bachelors degree and preferably further professional training in direct marketing a plus


Competencies


Establishing RelationshipsNavigating OrganizationsPrioritizing and Organizing WorkMaking Convincing ArgumentsNegotiating Agreements

Required Skill Profession

Business Operations Specialists


  • Job Details

Related Jobs

Loftware hiring CUSTOMER SUCCESS MANAGER Job in United States
Loftware
United States
Uncapped hiring Customer Success Manager Job in Atlanta, Georgia, United States
Uncapped
Atlanta, Georgia, United States
WeVideo hiring Customer Success Manager Job in United States
WeVideo
United States
Winnow hiring Customer Success Manager Job in Chicago, Illinois, United States
Winnow
Chicago, Illinois, United States
Demo Company hiring Customer Success Manager Job in United States
Demo Company
United States
QuantHub hiring Customer Success Manager Job in Birmingham, Alabama, United States
QuantHub
Birmingham, Alabama, United States
Nitra hiring Customer Success Manager Job in Manhattan, New York, United States
Nitra
Manhattan, New York, United States
McGraw Hill hiring Customer Success Manager Job in United States
McGraw Hill
United States
Growth Signals hiring Customer Success Manager Job in Atlanta, Georgia, United States
Growth Signals
Atlanta, Georgia, United States
Bloom Equity Partners hiring Customer Success Manager Job in United States
Bloom Equity Partners
United States
John Deere hiring Customer Success Manager Job in Denver, Colorado, United States
John Deere
Denver, Colorado, United States
Beacon Hill hiring Customer Success Manager Job in Boston, Massachusetts, United States
Beacon Hill
Boston, Massachusetts, United States
New Eagle hiring Customer Success Manager Job in Ann Arbor, Michigan, United States
New Eagle
Ann Arbor, Michigan, United States
Sonova AG hiring Manager, Customer Success Job in Aurora, Illinois, United States
Sonova AG
Aurora, Illinois, United States
Homebot hiring Customer Success Manager Job in Denver, Colorado, United States
Homebot
Denver, Colorado, United States
Cypress HCM hiring Customer Success Manager Job in Walnut Creek, California, United States
Cypress HCM
Walnut Creek, California, United States
Equativ hiring Customer Success Manager Job in New York, New York, United States
Equativ
New York, New York, United States
The Hired Guns hiring Customer Success Manager Job in New York, New York, United States
The Hired Guns
New York, New York, United States
NRC Health hiring Customer Success Manager Job in Lincoln, Nebraska, United States
NRC Health
Lincoln, Nebraska, United States
Fluke hiring Customer Success Manager Job in Fort Myers, Florida, United States
Fluke
Fort Myers, Florida, United States
ePlus hiring Customer Success Manager Job in Glen Allen, Virginia, United States
ePlus
Glen Allen, Virginia, United States
MealSuite hiring Customer Success Manager Job in United States
MealSuite
United States
Luminance hiring Customer Success Manager Job in New York, New York, United States
Luminance
New York, New York, United States
RingCentral hiring Customer Success Manager Job in Denver, Colorado, United States
RingCentral
Denver, Colorado, United States
Cancer IQ hiring Customer Success Manager Job in Chicago, Illinois, United States
Cancer IQ
Chicago, Illinois, United States
Spur Staffing hiring Customer Success Manager Job in Huntsville, Alabama, United States
Spur Staffing
Huntsville, Alabama, United States
Magellan AI hiring Customer Success Manager Job in United States
Magellan AI
United States
Fluke hiring Customer Success Manager Job in Bonita Springs, Florida, United States
Fluke
Bonita Springs, Florida, United States
IT Management Corp. dba 101 VOICE hiring Customer Success Manager Job in Santa Clara, California, United States
IT Management Corp. dba 101 VOICE
Santa Clara, California, United States
Autodesk hiring Customer Success Manager Job in United States
Autodesk
United States
Frontify hiring Customer Success Manager Job in Washington, District of Columbia, United States
Frontify
Washington, District of Columbia, United States
cyrus one hiring Customer Success Manager Job in Dallas, Texas, United States
cyrus one
Dallas, Texas, United States
IDX hiring Customer Success Manager Job in New York, New York, United States
IDX
New York, New York, United States

Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Austin, United States, highlighting market share and opportunities for professionals in Customer Success roles.

68073 Jobs in United States
68073
401 Jobs in Austin
401
Download Customer Success Jobs Trends in Austin and United States

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Optimizely adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Optimizely interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Optimizely's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Optimizely, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Optimizely's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

Setting up job alerts for Customer Success Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!