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Urgent! Customer Success Manager Job Opening In Beloit – Now Hiring DS Bus Lines Inc.

Customer Success Manager



Job description

DS Bus Lines Inc.The Customer Success Manager plays a pivotal role in supporting the technological and operational backbone of the region.

This role ensures that systems, data, and processes are aligned to deliver exceptional customer experiences, drive retention, and enable scalable growth.

The specialist combines technical configuration skills with strong interpersonal communication to deliver a successful service experience.

Key Responsibilities:

  • Administer and manage regional applications and platforms (e.g., CRM, routing software, data integrations)
  • Partner with IT and vendors for successful rollouts, usage and upgrades of applications
  • Collaborate with client and technology teams to ensure specifications are communicated, understood, and developed on time
  • Proactively resolve roadblocks and escalate concerns early and often
  • Provide hands-on support for enterprise-level systems such as Lytx, Bytecurve, EZRouting, Transfinder, and Workday
  • Act as a liaison between Client Relations, Operations, and Support teams
  • Conduct welcome calls and product demos to introduce clients to key features and best practices with our technology platforms
  • Create customized onboarding plans based on client goals and usage scenarios
  • Assist clients and operations team with account setup, data input, integrations, and system configurations aligned to their specific needs
  • Deliver tailored training sessions to ensure effective product usage for clients and operations staff
  • Support onboarding strategies and touchpoint planning across the customer journey
  • Track product usage, feature adoption, and engagement metrics to identify potential issues
  • Collect and analyze customer data for generating actionable insights toward product usage, feature adoption and engagement metrics
  •  Facilitate feedback loops and ensure alignment across departments
  • Help define timing and content of Customer Success Manager interactions to drive adoption and satisfaction
  • Regular travel (50-60%) to build trust and support teams in the field
     
  • Qualifications:

  • Bachelor’s degree in Computer Science, Business, or a related field preferred
  • 2–4 years of experience in data analysis, onboarding, implementation, or customer success roles
  • Proven, hands-on experience with onboarding platforms, and data integration tools including APIs, data transfers, SFTPs etc...
  • Proficient in Microsoft Office, Teams, Excel, and data analysis tools (Power BI, SQL, Tableau)
  • Excellent communication and presentation skills
  • Demonstrated ability to simplify complex systems and drive user adoption
  • Experience designing and delivering training both in-person and virtually
  • Flexible, independent thinker and able to work proactively in a rapidly changing environment
  • Experience in transportation, education, or SaaS industries is a plus
     
  • Soft Skills & Competencies:

  • Clear, confident communicator in verbal, written, and presentation formats
  • Critical thinker with strong decision-making and problem-solving abilities
  • Organized, dependable, and adaptable
  • Collaborative and grounded in real-world operations.
     

    Working Conditions:

  • Primarily field-based with a mix of office time and in-person engagement.
  • Regular travel to transportation hubs and remote locations across the Midwest.
  • Physical demands include sitting, standing, walking, climbing, kneeling, and computer use.
  • Flexibility required based on site needs.
  • Compensation:

  • Yearly salary of $75,000 - $110,000, depending on skills and experience.
  • Organizational Expectations:

    Each employee is expected to contribute beyond their assigned role to support company goals.

    This job description reflects core duties but should not limit the impact or growth of the individual in the role.

    Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

    Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    DS Bus Lines is a family-oriented company that focuses on our core values of family, respect, service, and safety.

    We understand how important of a responsibility transporting children is and we take that role very seriously.

    We strive to create mutual respect and trust with school districts so that we can work together to provide the best possible service for students and parents.


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Customer Success Potential: Insight & Career Growth Guide


    • Real-time Customer Success Jobs Trends in Beloit, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Beloit, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 70224 jobs in United States and 14 jobs in Beloit. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Success Manager Job?

      Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DS Bus Lines Inc. adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Customer Success Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Beloit. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Success Manager?

      Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Success Manager Job Success
      DS Bus Lines Inc. interview tips for Customer Success Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the DS Bus Lines Inc.'s mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Success Manager interview at DS Bus Lines Inc., research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DS Bus Lines Inc.'s products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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