Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Success Manager.
United States Jobs Expertini

Urgent! Customer Success Manager Job Opening In Birmingham – Now Hiring QuantHub

Customer Success Manager



Job description

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education.

This mid-level role is designed for ambitious individuals eager to build a career in customer success.

As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity.

Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide

Requirements

👨‍🏫 Instructor Relationship Building

  • Regular check-ins during active semesters
  • Post-semester success reviews and feedback collection
  • Multi-semester instructor retention and satisfaction management
  • Proactive support for course preparation and execution

🏫 University Expansion & Growth

  • Campus relationship development with department heads
  • Identification of new instructor prospects within existing universities
  • Cross-departmental expansion (business, statistics, analytics programs)
  • Academic calendar alignment and semester planning

🎉 Events & Community Building

  • On-campus visits and department presentations
  • Instructor networking events and best practice sessions
  • Academic conference presence and relationship building
  • Customer advocacy and reference program management

📈 Strategic Account Development

  • Multi-course instructor portfolio management
  • Department-level relationship building and expansion planning
  • University partnership development and maintenance
  • Success story documentation and case study development

📈 Success Metrics Focus Areas

  • Multi-Semester Retention: Building lasting relationships with instructors across semesters
  • Department Expansion: Growing QuantHub usage within existing university accounts
  • Instructor Satisfaction: Maintaining strong relationships and positive feedback
  • New Instructor Acquisition: Expanding reach within existing university partnerships
  • Event Engagement: Building community and maintaining instructor connections

🎯 Required Qualifications

✅ Bachelor's degree in Business, Education, or related field

✅ 3+ years customer success or account management experience

✅ Strong presentation and relationship-building skills

✅ Experience with CRM systems and account planning

✅ Willingness to travel for on-campus visits (25-30%)

⭐ Preferred:

  • Higher education or EdTech industry experience
  • Understanding of academic calendars and university operations
  • Event planning and marketing experience
  • Previous territory management experience

Benefits

Why Join QuantHub? 

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

  • Health, dental, and vision insurance.
  • Simple IRA plan with employer matching.
  • Generous paid time off and holidays.
  • Remote work environment with periodic team retreats.
  • Paid gym memberships to support your health and wellness.
  • Opportunities to grow within a leading tech startup.


Required Skill Profession

Business Operations Specialists



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Success Potential: Insight & Career Growth Guide


  • Real-time Customer Success Jobs Trends in Birmingham, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Birmingham, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69103 jobs in United States and 120 jobs in Birmingham. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Success Manager Job?

    Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at QuantHub adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Customer Success Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Birmingham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Success Manager?

    Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Success Manager?

    To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Success Manager Job Success
    QuantHub interview tips for Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the QuantHub's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Success Manager interview at QuantHub, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the QuantHub's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Success Manager Positions

    Setting up job alerts for Customer Success Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!