Urgent! Customer Success Manager Job Opening In Grand Rapids – Now Hiring iMPact Business Group, Inc.
Excellent Opportunity with Global SaaS Recognition and Engagement Company!
Customer Success Manager
Our client, a
leading enterprise organization providing award and recognition programs to global organizations has an immediate opening for a
Customer Success Manager
In this high-impact role, you'll become a trusted advisor to clients-helping them fully activate their employee engagement programs and realize tangible ROI from their investment.
You'll manage a growing book of business and serve as the strategic voice guiding customers toward deeper adoption, smarter usage, and increased impact across their organizations.
Additionally, you'll drive customer health through engagement, retention, and expansion.
You'll identify new opportunities for growth, coach clients through best practices, and keep them energized around the value our platform delivers.
This isn't a reactive support role-it's a proactive, consultative partnership.
We're looking for someone who thrives on building genuine relationships, understands the levers of growth and adoption, and is excited to work with our customers to create meaningful change in their workplaces.
Responsibilities
Strategic Partnership & Client Outcomes -
Serve as a strategic advisor to your assigned clients; understanding their HR and engagement goals and turning them into actionable platform strategies that deliver measurable results.
Growth & Net Revenue Expansion -
Own and grow your book of business (with support from our sales team) through upsells, cross-sells, and expanded product adoption across Terryberry's engagement solutions.
Product Adoption & Utilization -
Champion platform adoption by educating and enabling HR leaders to fully activate the tools and features that drive success within their organization.
Proactive Relationship Management -
Monitor engagement signals and usage data to identify accounts that need attention-and act early with customized outreach strategies.
Customer Communication & Engagement -
Build strong relationships with HR stakeholders through consistent, meaningful interactions-driving value with every call, check-in, or strategic review.
Renewals & Retention -
Lead the renewal process with confidence, proving ROI and ensuring alignment with customer goals.
Cross-Functional Collaboration -
Share insights and feedback with internal teams (Sales, Marketing, Product) to help shape customer-centric strategies and future enhancements.
Special Projects & Rollouts -
Contribute to strategic initiatives, client-facing program enhancements, and product rollouts that elevate the customer experience.
Skills and Experience
3-5+ years in Customer Success, Account Management, or another strategic B2B client-facing roleProven track record of managing and growing client relationships through adoption and upsellStrong communication and storytelling skills that build trust and convey valueData-driven decision-making ability with experience using engagement and usage metricsFamiliarity with SaaS and/or HR tech platforms (bonus if you've worked with recognition or rewards tools)A proactive, positive mindset and the ability to thrive in a dynamic, client-focused environment
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Grand Rapids, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Grand Rapids, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69103 jobs in United States and 363 jobs in Grand Rapids. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! iMPact Business Group, Inc. is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Jobs Grand Rapids.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at iMPact Business Group, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Jobs United States varies, but the pay scale is rated "Standard" in Grand Rapids. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager interview at iMPact Business Group, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the iMPact Business Group, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Success Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!