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Customer Success Manager Job Opening In Princeton – Now Hiring ISMG - Information Security Media Group


Job description

About Us ISMG  is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation.


With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.


The Opportunity We’re seeking a personable, strategic, and highly organized Customer Success Manager  to join our fast-paced Digital Campaigns team.


This is a high impact, high volume role where you’ll be the primary point of contact for our digital marketing clients—building trust, driving measurable results, and ensuring every campaign is flawlessly executed.


You’ll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale.


If you thrive in a detail-oriented environment, excel at multitasking, and are energized by creating impact through digital strategy—we’d love to hear from you!


What You'll Be Doing Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met.


Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service.


Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly—ensuring accuracy and excellence in every client interaction.


Drive client growth and retention by identifying upsell and cross-sell opportunities, collaborating with sales to develop strategic account plans.


Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.


Collaborate across teams—including sales, marketing ops, and product—to deliver a seamless, high-impact customer experience.


What You Bring to the Table Bachelor’s degree in Marketing, Communications, Business, or a related field required.

3–5 years of experience in a client-facing Customer Success, Account Management, Client Services, Sales or Customer Service role—ideally within digital marketing, media, or SaaS.


Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail.


Strong communication skills—written and verbal—with the ability to simplify technical concepts and build trust with diverse stakeholders.


Proven analytical and problem-solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.


Highly proactive, resourceful, and adaptable—skilled at balancing competing priorities in a fast-paced environment.  Hands-on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.

🌟 Why Join ISMG?


Be part of a fast-growing digital cybersecurity powerhouse at the forefront of cybersecurity and enterprise IT.


Collaborate with innovative thinkers and creative professionals who inspire excellence.


Make a direct impact on both client success and company growth.


Thrive in a supportive culture that values autonomy, innovation, and results.


Apply Now!


Visit  ISMG.io  to learn more.

📍 Location:



  • Princeton, NJ or NYC (on-site, Mon–Fri) 💰 Compensation: $80K–$95K (dependent on experience) Powered by JazzHR

  • Required Skill Profession

    Business Operations Specialists


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Princeton, United States, highlighting market share and opportunities for professionals in Customer Success roles.

69103 Jobs in United States
69103
44 Jobs in Princeton
44
Download Customer Success Jobs Trends in Princeton and United States

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ISMG - Information Security Media Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Princeton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Success Manager Job Success

ISMG - Information Security Media Group interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the ISMG - Information Security Media Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at ISMG - Information Security Media Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ISMG - Information Security Media Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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