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Urgent! Customer Success Manager (TS/SCI Clearance Required) Job Opening In Vienna – Now Hiring ServiceNow

Customer Success Manager (TS/SCI Clearance Required)



Job description

Job Description

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers.

You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.

You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

  • Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

    This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 3+ years of experience providing customer professional services or related business support.

  • TS or SCI clearance is required for this role, and will need to be located in the Vienna, Virginia area.

  • Experience working within the Federal industry.

  • Ability to provide independent comprehensive services.

  • Familiarity with digital transformation, or project management. 

  • Experience resolving issues through analysis. 

  • Experience in working collaboratively.

  • ServiceNow accreditations or certifications a plus. 

  • Comfortable with learning and explaining technical products or services. 

  • Ability to manage multiple customers and priorities simultaneously. 

  • Works well in a collaborative team environment, partnering with sales, product, and support teams.

FD21

  

For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.



Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune.

©2025 Fortune Media IP Limited.

All rights reserved.

Used under license. 


Required Skill Profession

Operations Specialties Managers



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


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