- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Success Manager Value Realization.
Urgent! Customer Success Manager - Value Realization Job Opening In Chicago – Now Hiring ECP
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents.
ECP is used in over 8,000 communities around the world.
We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies.
Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.
We are looking for a Customer Success & Value Growth Specialist, you’ll be the voice and main point of continuous value for our customers.
You’ll proactively engage users to maximize product adoption, identify growth opportunities, and forge strong customer relationships.
On the reactive side, you’ll manage billing concerns, process issues, churn indications, and pricing questions—ultimately transforming them into opportunities to strengthen value.
This role blends strategic outreach with nimble problem-solving, requiring both persuasion and empathy.
We’re not looking for someone to just stop churn—we’re seeking a champion who aims to maximize lifetime value, nurture active partnerships, and shape how we deliver value at scale.
This is a chance to build systems, influence cross-functional strategies, and see real impact on thousands of customer lives.
Our team is based in Milwaukee, but we are open to this position being fully remote.
+ Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules—CRM, eMAR, EHR, Billing, Move-Ins.
Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
+ Momentum Management: Catalyze usage during adoption dips—analyze data, diagnose friction, and coordinate solutions
+ Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
+ Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations
+ Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows
+ Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
+ Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
+ Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice
+ Take client satisfaction to the next level by acting as your clients' internal advocate
+ Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs
Requirements
+ Experience in SaaS Success/Inside Sales: 2–5 years in roles like CSM, SDR, retention, or customer growth—especially in high-volume outreach environments
+ Proactive mindset: Comfortable cold outreach—calls, emails, demos—with a track record of converting conversations into outcomes
+ Analytical edge: Familiarity with CRM/reporting tools—Salesforce, Gainsight, HubSpot, or Excel/SQL—to monitor patterns and derive insightsStrong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing)
+ Independent & structured: A self-starter who thrives in building processes and working without micromanagement
+ Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success.
+ Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management.
Bachelor's degree required
+ Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
+ Superior internal/external customer service and strong collaboration skills
+ Early adopter of tools to streamline workflows
+ Ability to craft written and visual materials in alignment with company brand guidelines and tone
+ Proven problem-solving abilities and a solutions-oriented mindset
+ Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Chicago, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Chicago, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 68458 jobs in United States and 621 jobs in Chicago. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ECP is currently hiring and seeking a Customer Success Manager Value Realization to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Value Realization Jobs Chicago.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Value Realization Jobs United States varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager Value Realization typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager Value Realization, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager Value Realization interview at ECP, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ECP's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Success Manager Value Realization is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!