Customer Success Specialist

Job description

Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience.

We’re a group of go-getters who decided they didn’t want to settle for the status quo.

We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact.

But for this to be possible, we strive to feel small.

Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts?

We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.


• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.


• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

In this role, you will be the primary account nurturer, responsible for retention, and partnering with the Account Executive to provide support on revenue protection and revenue growth strategies.

The ideal candidate is an expert in digital advertising performance, a master of consultative sales, and has a deep understanding of dealership operations.

You will analyze performance data, present compelling insights, and make strategic recommendations to help your dealers outperform their competition and maximize their return on investment (ROI).




Champion the Client:
Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.

You are the internal champion for your dealers, ensuring their needs and feedback are heard and addressed.

• Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
  
  Build strong, trusted relationships by becoming an indispensable expert on their business and our platform.
  


• Optimize Dealer Performance: Dive deep into digital advertising Key Performance Indicators (KPIs) such as Cost Per Click (CPC), Click-Through Rate (CTR), Vehicle Detail Page (VDP) views, and lead conversion rates & lead nurturing.
  
  Analyze results, identify trends, and build data-backed strategies that drive tangible ROI.
  
  You will present performance details to dealers, showing how they are performing against their competition.
  


• Drive Expansion Conversations: Master the art of the consultative sales approach.
  
  Identify new products and/or features and expansion opportunities that drive real revenue for our partners.
  
  Refer sales opportunities and work alongside the Account Executive to guide dealers through package adjustments and upgrades that align with their business goals.
  


• Train Like a Pro: Act as an extension of the Onboarding program, and train dealerships on new features so they can hit the ground running — and never slow down.
  
  Ensure clients are experts on our platform, tools, and reporting dashboards to maximize their success.
  


• Solve Problems Before They Happen: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
  
  Monitor account health, identify potential risks, and implement solutions to ensure long-term partner satisfaction.
  


• Collaborate with Account Executives: As a key player and liaison between departments, you'll be instrumental in strengthening the relationship with Account Executives.
  
  Your role is to be the voice of the customer within our organization, providing feedback that is critical to our continuous improvement.
  
  You will work directly with Sales, Product, Support, and leadership to ensure seamless communication and a unified approach to customer success

What We’re Looking For

• 2+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Digital Marketing Strategist, preferably within a SaaS or digital advertising company.
  


• Direct experience in or strong familiarity with the digital marketplaces and an understanding of typical dealership operations is highly required.
  


• Proven ability to conduct data analysis and collect data.
  
  You must be comfortable with digital advertising metrics and able to translate complex data into a simple, compelling narrative for clients.
  


• Demonstrated experience in a consultative sales or account expansion role, with a track record of meeting and exceeding retention and revenue targets.
  


• Exceptional presentation and communication skills, with the ability to confidently lead performance reviews and strategic discussions with key decision-makers.
  


• Proficiency with CRM software (e.g., Salesforce) and experience with business intelligence tools (e.g., Power BI, GA) is a plus.
  


• A highly motivated, proactive, and organized self-starter who can manage a diverse book of business effectively.

Bonus Points:

• Bachelor's degree in Business, Marketing, or a related field is preferred

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply.

Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

Required Skill Profession

Business Operations Specialists