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Urgent! Customer Support Analyst I Job Opening In East Lansing – Now Hiring Vertafore
Looking to start your career in Technology?
We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team.
Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry.
Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry.
We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – minutes from Michigan State University!
JOB DESCRIPTION
Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex, technical customer support cases.
Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues.
Core Responsibilities:
· Provides the highest level of customer support to our Enterprise customers.
· Researches and resolves complex enterprise customer Issues using advanced tools and methods.
· Provides product and technical guidance, internally and externally.
Knowledge, Skills and Abilities:
· Advanced communication (written and verbal) and interpersonal skills.
· Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
· Highly proficient with MS office and relevant tools and technologies, with ability to troubleshoot and resolve complex and technical issues
· Proactively learns and acquires new skills.
· Familiarity with Vertafore products preferred
· Familiarity with Databases preferred
· Problem solver, analytical, with critical thinking skills
· Demonstrates regular and reliable attendance
Qualifications:
· Minimum 12 months of support experience, preferably in a technical environment
· Bachelor's Degree Preferred
Additional Requirements and Details:
• Travel required up to 5% of the time
• WFH flexible
• Ability to work remote with a stable internet connection on an as needed basis
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing
• #LI-Hybrid
• $47000/ year
Why Vertafore is the place for you: *Canada Only
Why Vertafore is the place for you: *US Only
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.
Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.
Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in East Lansing, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in East Lansing, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 104987 jobs in United States and 541 jobs in East Lansing. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Vertafore is currently hiring and seeking a Customer Support Analyst I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Analyst I Jobs East Lansing.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vertafore adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Analyst I Jobs United States varies, but the pay scale is rated "Standard" in East Lansing. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Analyst I typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Analyst I interview at Vertafore, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vertafore's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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