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Customer Support Analyst I Job Opening In East Lansing – Now Hiring Vertafore


Job description

Looking to start your career in Technology?

We have opportunities right here in mid-Michigan!
 Vertafore is looking for talented people to join our team.

Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.


Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry.

Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry.

We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.





We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – minutes from Michigan State University!

JOB DESCRIPTION

Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex, technical customer support cases.

Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues.

Core Responsibilities:


· Provides the highest level of customer support to our Enterprise customers.


· Researches and resolves complex enterprise customer Issues using advanced tools and methods.


· Provides product and technical guidance, internally and externally.

Knowledge, Skills and Abilities:


· Advanced communication (written and verbal) and interpersonal skills.


· Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines 


· Highly proficient with MS office and relevant tools and technologies, with ability to troubleshoot and resolve complex and technical issues 


· Proactively learns and acquires new skills.


· Familiarity with Vertafore products preferred


· Familiarity with Databases preferred


· Problem solver, analytical, with critical thinking skills


· Demonstrates regular and reliable attendance 

Qualifications:


· Minimum 12 months of support experience, preferably in a technical environment


· Bachelor's Degree Preferred

Additional Requirements and Details: 

Travel required up to 5% of the time

• WFH flexible 

• Ability to work remote with a stable internet connection on an as needed basis

• Occasional lifting and/or moving up to 10 pounds

• Frequent repetitive hand and arm movements required to operate a computer

• Specific vision abilities required by this job include close vision (working on a computer, etc.)

• Frequent sitting and/or standing


• #LI-Hybrid


• $47000/ year

Why Vertafore is the place for you: *Canada Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition
  • Why Vertafore is the place for you: *US Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities.

    Other times, our teams work from home or a similar environment.

  • Medical, vision & dental plans PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options: Health Care FSA Dental & Vision FSA Dependent Care FSA Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
  • The selected candidate must be legally authorized to work in the United States.





    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions.

    In addition, this document does not create an employment contract, implied or otherwise, other than an at will relationship.





    Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

    The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.

    Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.


    The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.

    Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.


    Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.


    Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in East Lansing, United States, highlighting market share and opportunities for professionals in Customer Support roles.

    104979 Jobs in United States
    104979
    539 Jobs in East Lansing
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    Download Customer Support Jobs Trends in East Lansing and United States

    Are You Looking for Customer Support Analyst I Job?

    Great news! is currently hiring and seeking a Customer Support Analyst I to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vertafore adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Support Analyst I Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in East Lansing. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Analyst I?

    Key qualifications for Customer Support Analyst I typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Support Analyst I Job Success

    Vertafore interview tips for Customer Support Analyst I

    Here are some tips to help you prepare for and ace your Customer Support Analyst I job interview:

    Before the Interview:

    Research: Learn about the Vertafore's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Analyst I interview at Vertafore, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vertafore's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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