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Customer Support Analyst I Job Opening In USA, USA – Now Hiring Harris Computer


Job description

MEDHOST is seeking a Customer Support Analyst to provide application support to customers.

This role involves answering complex questions about our products, investigating issues, and ensuring client satisfaction.

General Responsibilities:

  • Serve as the primary support liaison between MEDHOST and clients, responding to inquiries via phone or electronic tickets.
  • Assess situations, review software configurations, and identify resolutions or escalate as needed.
  • Document detailed information in the client tracking system and follow defined guidelines.
  • Regularly review submitted items and follow up with clients to ensure resolution.
  • Collaborate with team members, sharing knowledge through training sessions and peer interactions.
  • Maintain current knowledge of applications and related technologies.
  • Troubleshoot email technology issues.
  • Present support webinars to staff and customers.
  • Interpret requirements and recommend solutions that best address clients’ needs.
  • Required Qualifications:

  • Strong analytical, research, and problem-solving skills.
  • Ability to multi-task and prioritize work effectively.
  • Exceptional attention to detail and quick grasp of concepts.
  • Sound understanding of API and web services technologies.
  • Knowledge of engagement delivery and software troubleshooting techniques.
  • Nice to Have:

  • Experience with presenting webinars.
  • Familiarity with email technology troubleshooting.
  • Other:

  • Perform other duties as assigned by management.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


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    Are You Looking for Customer Support Analyst I Job?

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