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Customer Support Engineer Job Opening In Elgin – Now Hiring TEKsystems


Job description

Job Summary:
The Laser Applications Technician/Engineer in the Applications department is a machine expert who is responsible for operational customer support as well as technical support to our sales staff.

Customer support duties include teaching operator training classes both at the company and the customer’s facility, customer phone support, and on-site applications process development.

Sales support duties include conducting machine demonstrations for customer visits and trade shows; processing machine samples for potential new customers; and developing cutting technology for new machine models.
Job Description
Customer Support:

+ Provide operational and technical support to customers.

+ Conduct operator training classes onsite and at customer facilities.

+ Offer phone-based customer support for technical inquiries.

+ Perform on-site applications process development to optimize machine performance.

Sales Support:

+ Assist sales staff with technical expertise and demonstrations.

+ Conduct machine demonstrations during customer visits and trade shows.

+ Process machine samples for potential new customers.

+ Develop cutting technology for new product models to support product innovation.

Working Conditions
The Laser Applications Technician/Engineer is a full-time position requiring occasional overtime.

If you are based in the Elgin, IL area, it requires the ability to travel 75% throughout North America.

100% of travel and residency no more than an hour from a major airport (45 minutes or less preferred) are required for those who are not located in the Chicago area.

This position reports to two Applications Managers.
Skills & Qualifications

+ A minimum of 3 years of experience working with CNC controlled manufacturing equipment is required, preferably lasers.

+ A two-year technical degree in Lasers, Electronics, Robotics, Manufacturing or similar is required.

+ A four-year degree in an engineering or science program is preferred but not required.

Pay and Benefits
The pay range for this position is $58240.00 - $66560.00/yr.
Health Dental Vision 401k
Workplace Type
This is a fully onsite position in Elgin,IL.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Elgin, United States, highlighting market share and opportunities for professionals in Customer Support roles.

106449 Jobs in United States
106449
50 Jobs in Elgin
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Download Customer Support Jobs Trends in Elgin and United States

Are You Looking for Customer Support Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TEKsystems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Customer Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Elgin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Engineer?

Key qualifications for Customer Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Engineer?

To improve your chances of getting hired for Customer Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Engineer Job Success

TEKsystems interview tips for Customer Support Engineer

Here are some tips to help you prepare for and ace your Customer Support Engineer job interview:

Before the Interview:

Research: Learn about the TEKsystems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Engineer interview at TEKsystems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TEKsystems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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