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Customer Support Engineering Job Opening In Troy – Now Hiring RGBSI


Job description


Responsibilities:

  • Communicates effectively and quickly when plant Quality Concern Notifications are issued
  • Ability to present status of issue resolution to plant management team
  • Key interface with Quality.
  • Knowledge of supplier's manufacturing process.
  • Facilitator for visits from supplier's corporate office.
  • Understands whether supplier is design responsible.
  • Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.
  • Knowledge of Specifications.
  • Participates with Incoming Quality during investigation of emerging quality concerns
  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
  • Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
  • Verifies certified stock is being used on the line
  • Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
  • Understands part return process for parts shipped.
  • Has appropriate means to test/check parts (functional/visual)Effectively drives closure to all issues and communicates status through PCA to affected parties
  • Handles disputes with IQ.
  • Attends IQ meetings (if applicable)
  • Supports Bi Weekly Top Supplier Meeting (if applicable)
  • Supports daily Plant Quality Meetings (if applicable)
  • Has knowledge of the supplier manufacturing processes & poka yokes.Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global D, panel, etc.
  • Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
  • Obtain plant clean point and verifies that certified stock is being used on the line.
  • Follow up with their plant contacts and ensure that Ds are send to the plants on time.
  • For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
  • Follow up with the supplier plant contacts and ensure that extraordinary actions / Ds are send to the plants on time.
  • Requirements:
  • Years of experience -
  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Presentation and Management Skills
  • Prior Wiring Harness Engineering Experience
  • Trouble shoot wiring harness problems.
  • Knowledge of vehicle electrical Structure
  • Engineering blueprints reading and interpretation.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies Client values and commitment to Safety, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administratio
  • Organized and self-sufficient professional.
  • Open to travel.
  • Education:
  • BS Engineering Degree or equivalent Stem Major
  • We offer attractive, competitive compensation and benefits including, medical, dental, k, short-term disability, AD&D, tuition reimbursement, and more.

    If you take pride in your work and are committed to personal and professional success, let's talk.

    Please visit to learn more.

    Zobility is RGBSI's workforce management and staffing division.

    RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.


    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Troy, United States, highlighting market share and opportunities for professionals in Customer Support roles.

    104933 Jobs in United States
    104933
    145 Jobs in Troy
    145
    Download Customer Support Jobs Trends in Troy and United States

    Are You Looking for Customer Support Engineering Job?

    Great news! is currently hiring and seeking a Customer Support Engineering to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RGBSI adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Support Engineering Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Troy. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Engineering?

    Key qualifications for Customer Support Engineering typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Support Engineering Job Success

    RGBSI interview tips for Customer Support Engineering

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    Before the Interview:

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